Bellperson & Valet
About The Position
The Bellperson & Valet is responsible for daily bell and valet operations and for ensuring guest satisfaction. The role creates a memorable arrival and departure experience by greeting and assisting guests, helping with luggage, and sharing information about resort amenities. It monitors the front entrance and guest arrivals, and tracks luggage, letters, courier items, and messages. The position also responds to valet calls, arranges parking and bell desk services, and safely drives vehicles to and from the parking garage while following car-control procedures and maintaining accurate logs and reports. The role requires a friendly, team-first approach and effective working relationships with associates, customers, and patrons.
Requirements
- Team-first demeanor.
- Current and valid state driver’s license.
- Six months of customer service experience.
- Ability to drive both automatic and manual transmission vehicles.
- Self-starting personality with an even disposition.
- Ability to move, lift, carry, push, pull, and place objects weighing up to 75 pounds.
- Ability to stand, sit, or walk for an extended period or an entire work shift.
- Ability to move at the speed required to respond to work situations, including running, walking, or jogging, with or without reasonable accommodations.
Responsibilities
- Manage daily Bell/Valet operations to ensure guest satisfaction.
- Track and account for luggage, letters, courier items, and messages.
- Monitor the property’s front entrance and guest arrivals.
- Greet and assist guests to create a memorable arrival and departure experience.
- Answer the Valet phone promptly and arrange and confirm guest valet parking requests and bell desk services.
- Operate vehicles safely to deliver them to and from the parking garage.
- Follow car-control procedures, maintain neat and accurate key logs, and complete required valet parking logs and reports.
- Establish and maintain effective working relationships with associates, customers, and patrons.
- Help empower staff and maintain a cohesive team.
Benefits
- Competitive base pay.
- Benefits available on day one.
- Daily Pay access to earned pay before payday.
- Recognition programs and rewards.
- Discounted Hilton hotel rates worldwide.
- 401(k) program with company match.
- Employee stock purchase program.
- Paid holidays, sick days, and a generous paid time off program.
- Tuition reimbursement.
- Learning and career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
