Bellperson & Valet

Hilton Grand Vacations • Park City, UT

9d

About The Position

Bellperson & Valet Attendants greet and escort owners and guests to their rooms, assist guests entering and leaving the property, and help create a memorable arrival and departure experience. They explain room amenities and property services, deliver messages and requested items, and retrieve, transport, organize, and store luggage. The role also includes driving, parking, and retrieving passenger vehicles; assisting with directions and arranging guest transportation; communicating parking procedures; and maintaining awareness of safety and security concerns. Attendants respond to guest requests, work effectively with Team Members and guests, and help coworkers as needed.

Requirements

• Current and valid state driver’s license.
• At least 6 months of customer service experience.
• Self-starting personality with an even disposition.
• Team-first demeanor.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds.
• Ability to stand, sit, or walk for an extended period or an entire work shift.
• Ability to move at the speed required to respond to work situations, with or without reasonable accommodations.

Nice To Haves

• At least 6 years of prior Bellperson & Valet experience.
• Resort or hotel hospitality industry experience.

Responsibilities

• Greet and assist guests to create memorable arrival and departure experiences.
• Learn and use members’ names, preferences, and routines, and develop personal connections with them.
• Escort owners and guests to rooms and explain room amenities, features, property services, and activities.
• Deliver messages, express check-out folios, newspapers, and other requested items.
• Retrieve, transport, organize, and store luggage in designated areas.
• Drive, park, and retrieve passenger vehicles, including vehicles with automatic or manual transmissions.
• Assist guests with directions and arrange transportation such as taxis or shuttle buses.
• Record advance transportation requests as needed and communicate parking procedures.
• Maintain awareness of undesirable persons on the property and report problems or unusual activity to management.
• Respond to guest requests to ensure satisfaction and complete special projects as directed by leadership.
• Maintain effective working relationships with Team Members, customers, and patrons, and assist coworkers with their duties.

Benefits

• Medical insurance for full-time Team Members.
• Dental insurance for full-time Team Members.
• Vision insurance for full-time Team Members.
• 401(k) plan.
• Paid Time Off (PTO) program.
• Travel benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed