Bellperson & Valet (Part-Time)
About The Position
The Bellperson & Valet greets and escorts owners and guests, transports and secures luggage, and helps ensure each guest’s stay begins well. The role supervises the property entrance, assists with guest arrivals, parks and retrieves vehicles, delivers requested items and messages, and provides information about room features, resort amenities, services, and activities. The position also supports room moves, groceries, transportation requests, and other guest needs; maintains a clean, safe, and organized entrance and lobby; reports unusual activity or problems to management; and assists coworkers and other departments as needed. Team members are expected to build personal connections with guests, remain alert to safety and security concerns, and respond to requests to support guest satisfaction.
Requirements
- At least 6 months of customer service experience.
- Valid driver's license.
- Self-starting personality with an even disposition.
- Ability to move, lift, carry, push, pull, and place objects weighing up to 150 pounds.
- Ability to stand, sit, or walk for an extended period or an entire work shift and withstand outdoor extreme weather conditions.
- Ability to move at the speed required to respond to work situations, including running, walking, or jogging, with or without reasonable accommodations.
- Ability to drive, park, and retrieve passenger vehicles with automatic or manual transmissions.
Nice To Haves
- At least 1 year of prior Bellperson experience.
- Proven resort or hotel hospitality experience.
Responsibilities
- Supervise the property entrance and accept guest arrivals.
- Greet and assist owners and guests, including transporting and securing their luggage.
- Park guest vehicles in designated areas and retrieve them upon request.
- Deliver messages, express check-out folios, newspapers, and other requested items.
- Assist with room moves, groceries, transportation requests, and other guest inquiries.
- Explain room features, property amenities, services, and activities to guests.
- Record advance transportation requests as needed.
- Maintain an organized, safe, and clean front entrance and lobby.
- Report problems or unusual activities to management and remain alert to undesirable persons on the property.
- Use members’ names, preferences, and routines to develop personal connections.
- Carry out reasonable management requests, assist other departments, and support coworkers.
- Complete special projects assigned by leadership and respond to guest requests.
Benefits
- Medical, dental, and vision health care options, with eligibility beginning Day 1.
- Recognition programs and rewards.
- Travel discounts program.
- Paid vacation.
- Paid sick days.
- Employee Assistance Program supporting physical and mental wellbeing.
- 401(k) program with company match.
- Tuition reimbursement programs.
- Employee stock purchase program.
- Learning and advancement opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
