Bellperson & Valet

Hilton Grand Vacations•Park City, UT

About The Position

Bellperson & Valet Attendants greet and escort owners and guests to their rooms, help ensure guest satisfaction, and maintain the desk area. They open doors and assist guests and visitors entering and leaving the property. The role focuses on creating memorable arrival and departure experiences, building personal connections with members, explaining room features and property amenities, and delivering requested items. Attendants retrieve, transport, organize, and store luggage; drive, park, and retrieve passenger vehicles with automatic or manual transmissions; provide directions; arrange transportation; record advance transportation requests; and explain parking procedures. They also monitor the property for undesirable persons, report problems or unusual activity to management, respond to guest requests, complete special projects assigned by leadership, and support coworkers as needed.

Requirements

Current and valid state driver's license.
Six months of customer service experience.
Self-starting personality with an even disposition.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds.
Ability to stand, sit, or walk for an extended period or an entire work shift.
Ability to move at a speed required to respond to work situations, such as running, walking, or jogging, with or without reasonable accommodations.

Nice To Haves

Six or more years of prior bellperson and valet experience.
Resort or hotel hospitality industry experience.

Responsibilities

Greet and assist guests to create memorable arrival and departure experiences; learn and use members' names, preferences, and routines, and develop personal connections.
Explain room amenities, features, property services, and activities to guests.
Deliver messages, express check-out folios, newspapers, and other requested items.
Retrieve, transport, organize, and store luggage in designated areas.
Drive, park, and retrieve passenger vehicles, including vehicles with automatic or manual transmissions.
Assist guests with directions, arrange transportation, record advance transportation requests as needed, and communicate parking procedures.
Remain alert to undesirable persons on the property and report problems or unusual activities to management.
Establish and maintain effective working relationships with team members, customers, and patrons.
Respond to guest requests, complete special projects as directed by leadership, and assist coworkers with their duties.