Bellperson & Valet (Part-Time)

Hilton Grand Vacations • Virginia Beach, VA

2d

About The Position

The Bellperson & Valet greets owners and guests at the property, escorts them to their rooms, and helps ensure their stay begins positively. The role combines guest assistance, luggage handling, vehicle parking and retrieval, and sharing information about room features, resort amenities, and services. The position has variable shifts and includes responding to guest requests, supporting other departments when needed, and helping maintain a safe, clean, and organized entrance and lobby.

Requirements

• At least 6 months of customer service experience.
• Valid driver's license.
• Self-starting personality with an even disposition.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 150 pounds.
• Ability to stand, sit, or walk for an extended period or an entire shift, and withstand extreme outdoor weather conditions.
• Ability to move at the speed required to respond to work situations, such as running, walking, or jogging, with or without reasonable accommodations.

Nice To Haves

• At least 1 year of prior Bellperson experience.
• Proven resort or hotel hospitality experience.

Responsibilities

• Supervise the property entrance and accept guest arrivals.
• Greet and assist owners and guests, transporting and securing their luggage appropriately.
• Park guests' cars in designated areas and retrieve them upon request.
• Deliver messages and assist with room moves, groceries, and other inquiries.
• Report problems or unusual activities to management.
• Maintain an organized, safe, and clean front entrance and lobby.
• Carry out reasonable management requests, including assisting other departments when needed.
• Use members' names, preferences, and routines to develop personal connections.
• Provide instructions about room features, property amenities, services, and activities.
• Deliver messages, express check-out folios, newspapers, and other requested items.
• Retrieve, transport, organize, and store luggage in designated areas.
• Explain room features and services, such as room keys, minibars, ice and vending areas, in-room safes, and valet laundry.
• Drive, park, and retrieve passenger vehicles with automatic or manual transmissions, and record advance transportation requests as needed.
• Remain alert to undesirable persons on the premises and act as a Safety & Security advocate.
• Complete special projects assigned by leadership and respond to guest requests.
• Help coworkers with their job duties and contribute as a teammate.

Benefits

• Medical, dental, and vision health care options with eligibility beginning on Day 1.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed