Bellperson/Valet

EOS Hospitality•San Francisco, CA

3h•Onsite

About The Position

The Bellperson/Valet provides exceptional guest service by greeting guests, assisting with luggage, and delivering services that enhance the guest experience. The role helps guests feel welcomed and supported, anticipates service needs, assists individuals with disabilities, shares information about hotel facilities and operating hours, and parks guest vehicles safely in the hotel garage. The position includes assisting guests at the hotel entrance and transportation areas, escorting guests to their rooms, providing information about hotel amenities and local attractions, handling guest requests and concerns, and supporting the concierge team. The work takes place outdoors and in hotel lobbies, guest rooms, and transportation areas, often in high-traffic spaces. Schedules may vary, including holidays and weekends, to meet hotel business needs.

Requirements

Excellent communication and interpersonal skills.
Friendly, helpful, and professional attitude.
Strong organizational and time-management skills.
Ability to lift and carry heavy luggage.
Ability to work in a fast-paced environment and manage multiple tasks.
Ability to stand, walk, and lift for extended periods.
Ability to walk, stand, and bend for extended periods and navigate hotel stairs or ramps.
Valid driver's license and ability to drive a manual transmission.

Nice To Haves

High school diploma or equivalent.
Previous experience in hospitality or customer service.
Basic knowledge of the local area, amenities, and attractions.

Responsibilities

Greet guests upon arrival with a warm, friendly, and professional demeanor.
Assist guests with luggage, guide them to their rooms, and provide needed assistance.
Deliver and retrieve guest items, including luggage, packages, and amenities, promptly and efficiently.
Provide information about hotel facilities, amenities, local attractions, and services.
Escort guests to their rooms and explain room features and hotel amenities.
Assist with parking and retrieving guest vehicles, when valet services are offered.
Handle requests such as arranging transportation or recommending local dining and activities.
Maintain a neat and organized bell desk and keep necessary equipment, including luggage carts and keys, readily available.
Handle guest complaints or concerns professionally and escalate issues to management when necessary.
Assist with loading and unloading luggage at the hotel entrance or transportation area.
Treat guests' personal belongings with care and maintain their security.
Assist with special guest needs, such as arranging wake-up calls or coordinating room service requests.
Support the concierge team with reservations and guest inquiries as needed.
Maintain a professional appearance and demeanor.
Park guest cars safely in the hotel garage.