Bellman/Valet

HEI Hotels & Resorts•Greenville, SC

7d•Onsite

About The Position

The Bellman/Valet serves guests in a hospitable manner to ensure a positive experience during arrival and departure. The role assists guests with luggage, explains hotel facilities and services, maintains lobby and baggage areas, and supports guest transportation and valet needs. The position is at the Westin Poinsett in downtown Greenville, part of HEI Hotels & Resorts.

Requirements

High school diploma or equivalent required.
Ability to communicate with guests and respond to questions, with knowledge of hotel services and local events and activities.
Ability to drive vans, limousines, and automobiles.
Excellent driving record, verified by a Motor Vehicle Report, with or without reasonable accommodation.
Ability to read information from luggage tags and claim checks and write numbers and names on claim checks and rooming lists.
Ability to load and unload luggage weighing up to 75 pounds, with sufficient manual dexterity in both hands, with or without reasonable accommodation.
Ability to stand, walk, and/or sit and continuously perform essential job functions, with or without reasonable accommodation.
Ability to perform tasks requiring bending, stooping, kneeling, and/or walking, with or without reasonable accommodation.
Effective verbal and written communication skills, including the ability to adapt communication style to different audiences.

Nice To Haves

Hotel experience preferred.

Responsibilities

Show guests to their rooms and assist with their luggage.
Explain hotel facilities, their locations and operating hours, and answer questions about the hotel and its facilities.
Check luggage for hotel guests, including day and overnight guests.
Maintain the designated lobby station and remain alert and available to assist the front desk.
Open doors and greet guests in a friendly and courteous manner.
Maintain the cleanliness of the bell stand, lobby, and baggage room, and clean the lobby doors and windows when guest activity allows.
Post the daily events and entertainment boards in the lobby.
Maintain communication between shifts through proper use of the intershift log.
Deliver messages and valet items to guest rooms.
Provide timely, friendly airport pick-ups and drop-offs for guests and inspect vehicles.
Perform valet duties as required.
Assist the front desk with key inventory twice weekly.
Follow attendance rules and be available to work regularly.
Perform other job-related duties as assigned.