Bellman/Valet

HEI Hotels and Resorts•Greenville, SC

5d•Onsite

About The Position

Serve guests in a hospitable manner to ensure a positive guest experience during arrival and departure. The role assists guests with luggage, explains hotel facilities and services, answers questions, maintains lobby and baggage areas, and supports guest transportation and valet needs. The position also coordinates through shift logs, posts lobby event information, assists the front desk with key inventory, and performs other job-related duties as assigned.

Requirements

High school diploma or equivalent required.
Ability to communicate with guests, respond to questions, and demonstrate knowledge of hotel services and local events and activities.
Ability to drive vans, limousines, and automobiles.
Excellent driving record, as verified by a Motor Vehicle Report, with or without reasonable accommodation.
Ability to read information from luggage tags and claim checks and write names and numbers on claim checks and rooming lists.
Ability to grasp, lift, carry, or otherwise move packages, boxes, and luggage, including loading and unloading luggage up to 75 pounds, with sufficient manual dexterity in both hands, with or without reasonable accommodation.
Ability to stand, walk, and/or sit while continuously performing essential job functions, with or without reasonable accommodation.
Ability to perform tasks requiring bending, stooping, kneeling, and/or walking, with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Nice To Haves

Hotel experience preferred.

Responsibilities

Show guests to their rooms and assist with luggage.
Explain hotel facilities, locations, and operating hours, and answer questions about the hotel and its facilities.
Check and safeguard luggage for day and overnight guests.
Maintain the designated lobby station and remain alert and available to be summoned.
Open doors and greet guests in a friendly and courteous manner.
Maintain the cleanliness of the bell stand, lobby, and baggage room; clean lobby doors and windows when not busy with guests.
Post the daily events and entertainment boards in the lobby.
Maintain communication across shifts through proper use of the intershift log.
Deliver messages and valet items to guest rooms.
Perform timely, friendly airport pick-ups and drop-offs, and inspect vehicles.
Perform valet duties as required.
Assist the front desk with key inventory twice weekly.
Follow attendance rules and be available to work regularly.
Perform other job-related duties as assigned.