Bell Person (Part-Time)

Fortune Bay Resort Casino • Tower, MN

17d • $11 - $14

About The Position

The Bell Person provides exceptional service to guests at Fortune Bay Resort Casino by assisting with luggage, opening doors, and greeting and welcoming guests as they arrive. The role contributes to smooth resort operations by providing information about resort amenities and services, maintaining a clean entrance and lobby, and maintaining a professional appearance. The work environment is fast-paced and requires overall good mental and physical health.

Requirements

• Ability to lift and carry luggage frequently up to 50 lbs. and periodically up to 75 lbs. with a team lift.
• Ability to perform physical tasks.
• Ability to lift and carry heavy luggage, boxes, and other items as required.
• Ability to stand and walk for extended periods.
• Ability to push or pull a luggage cart weighing up to 150 lbs.
• Ability to work in various weather conditions when assisting with valet services or transporting luggage outside.
• May be required to move or adjust furniture or other items within the resort.
• Meet company guest service standards; demonstrate teamwork, reliability, strong communication, a positive attitude, and receptiveness to constructive criticism; and follow company and departmental policies and procedures.

Nice To Haves

• Experience in a resort, hotel, or casino setting is a plus.
• Previous customer service or hospitality experience is preferred but not required.

Responsibilities

• Greet and welcome guests upon arrival in a friendly and professional manner.
• Assist guests with luggage, including curbside loading and unloading and handling luggage during departures.
• Provide guests with information about resort amenities and services.
• Maintain a clean and orderly lobby and entrance area.
• Respond promptly to guest inquiries, complaints, and requests, emphasizing customer service and satisfaction.
• Ensure the bell cart is properly stocked and in good condition.
• Maintain knowledge of local events and attractions to provide useful recommendations.
• Open doors for guests and maintain a professional appearance.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed