Bell Person/Shuttle Driver

Spire Hospitality•Healdsburg, CA

About The Position

The Bell Person/Shuttle Driver escorts arriving and departing guests to and from their accommodations, transports luggage, and introduces guests to their rooms and room features. The role also provides guest assistance and information, delivers items to guest rooms, and supports bell desk and other hotel operations. Compensation is $18.00 per hour plus tips.

Requirements

Ability to understand and follow written and verbal instructions in English and communicate effectively in English.
Ability to deal effectively with internal and external customers, using patience, tact, and diplomacy to defuse anger and collect accurate information.
Ability to read English-language luggage tags and claim checks and write names and numbers on claim checks and rooming lists.
Ability to grasp, lift, carry, or otherwise move luggage and packages weighing up to 75 pounds throughout the shift.
Ability to stand, walk, or sit while continuously performing essential job functions.
Sufficient manual dexterity to load and unload luggage.
Ability to bend, stoop, kneel, and walk significant distances on the property.
Regular attendance and a neat, clean, and well-groomed appearance.
Ability to work varying schedules, including nights, weekends, and/or holidays, as hotel business needs require.
Must use position-appropriate personal protective equipment and comply with health and safety procedures, including participation in random drug testing.
Must have a current Class C CDL with Passenger (P) Endorsement.
Must have a valid, current driver's license; a DMV report will be run to determine employment eligibility.
Any combination of education and experience equivalent to high school graduation, or other education, training, or experience that provides the required knowledge, skills, and abilities.

Nice To Haves

Prior guest service or other hospitality experience.
Additional language ability.

Responsibilities

Greet customers promptly with a friendly and sincere welcome, remaining calm and attentive during busy periods and emergencies.
Retrieve, load, transport, and deliver guest luggage and packages, including items weighing up to 75 pounds.
Read and match luggage tags, write claim tickets, and provide the appropriate ticket portion to guests.
Organize and store luggage in the designated area.
Escort guests to accommodations, inspect rooms for deficiencies, contact housekeeping about issues, and point out room features and directories.
Respond to guest inquiries and provide accurate information about hotel services, outlet hours, local attractions, function rooms, car rentals, and shuttle services.
Pick up and deliver guest laundry to and from guest rooms.
Deliver newspapers, checkout packets, mail, packages, faxes, and other items to guest rooms.
Clean and polish carts and other departmental equipment.
Answer the Bell Desk phone and provide information as needed.
Assist as a door person or valet when necessary and perform other duties assigned by the supervisor.