Rooms - Bell Captain - Summer 2026

Northland Properties • Revelstoke, BC

8d • Onsite

About The Position

A Bell Captain is a senior member of the hotel’s front-of-house team responsible for supervising bell staff and ensuring guests receive efficient, courteous luggage and arrival/departure services. They play a key role in creating a positive first and last impression of the hotel.

Requirements

• High School Diploma, G.E.D. or equivalent
• Must be eligible to work in Canada - can provide SIN documentation
• Previous experience in hospitality (bell attendant or concierge experience preferred)
• Strong working knowledge of hospitality industry principles, methods, practices, and techniques
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• Exceptional conflict resolution, and objection handling skills
• Strong leadership and communication skills
• Able to respond quickly in a dynamic and changing environment.
• Physical ability to lift heavy luggage.
• Able to effectively communicate both verbally and in writing.
• Must be able to work different shift Morning and Evening including working on weekends and public holidays

Responsibilities

• Greet guests warmly upon arrival and departure
• Assist with luggage handling and storage
• Escort guests to rooms and explain room features
• Provide information about hotel services, amenities, and local attractions
• Arrange transportation (taxis, shuttle transfers coordination)
• Supervise and schedule bell staff
• Assign duties and monitor performance
• Train new bell attendants
• Ensure staff grooming and uniform standards are maintained
• Maintain records of luggage movement
• Prepare staff schedules
• Report maintenance issues in lobby areas
• Assist with VIP guest arrangements
• Coordinate group arrivals and departures
• Maintain luggage storage area and tagging system
• Handle guest requests promptly
• Manage lost-and-found items according to hotel policy

Benefits

• Rewards & Recognition
• Team rates from $59 per night, Family & Friends rates too!
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees