Bell Captain

Sonesta International Hotels Corporation•Columbia, WA

1d•Onsite

About The Position

Sonesta International Hotels is the 8th largest hotel company in the U.S., with a diverse portfolio of over 1000 properties in eight countries. The company is driven by the human side of hospitality, aiming to deliver service with passion, loyalty with purpose, and truly connecting experiences. Their mission is to "Wow" every guest, team member, partner, and community by delivering quality, value, and amazing hospitality. The Bell Captain plays a crucial role in setting this tone by assisting arriving and departing guests with luggage transport. This leadership position ensures high-quality service through the effective management of the Bell/Valet team. The ideal candidate is passionate about hospitality and committed to exceeding guest expectations, embodying the principles of "Doing the Right Thing and Going Beyond."

Requirements

Professional verbal communication skills.
Excellent interpersonal and customer service skills, including dealing with difficult guests.
Reading and writing abilities to complete departmental records and logs.
Excellent organizational skills and attention to detail.
Ensure overall guest satisfaction.

Nice To Haves

Previous leadership experience in bellman or valet role
Previous hotel experience, or retail customer service

Responsibilities

Assist in supervising the Bell/Valet Services function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, safety and emergency procedures, etc.
Conduct standup meetings with the Bell / Valet team.
Conduct scheduling in conjunction with the Front Office leadership.
Communicating parking situations to hotel leadership (limitations and concerns)
Ensuring guest car key control policies are followed and enforced.
Welcome and acknowledge all arriving guests in a courteous and professional manner.
Transport luggage to and from guest rooms.
Secure, tag and store luggage at guest’s request.
Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
Respond appropriately to guest complaints.
Write and report auto accident reports.
Informing Security Department and Front Office Manager.
Promote hotel facilities, outlets, and services for guests and provide information to guests regarding local attractions and activities.
Respond appropriately to guest complaints.
Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Promote team work and quality service through daily communication and coordination with other departments
Respond to guest requests promptly and professionally; promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions.
Adhere to uniform and grooming standards.
Perform other duties as requested by management.