BELL CAPTAIN

The Pueblo of Sandia•Albuquerque, NM

1d•Onsite

About The Position

Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future. Builds relationships with guests (or community, etc.) based upon respect while maintaining a professional, friendly, and approachable demeanor. Works collaboratively to deliver the highest degree of service to the guest.

Requirements

Outstanding public relations and interpersonal skills.
Excellent verbal and written communication skills.
Excellent customer service skills.
Must have proven organizational skills.
High School diploma or GED equivalent required.
Two (2) years’ experience including one (1) year supervisory experience.
Must be at least 21 years of age.
Must possess and maintain a valid, unrestricted New Mexico Driver’s License.
Must be able to successfully pass a stringent background investigation.
Will require a pre-employment and random drug screening.

Responsibilities

Supervises Bell Person and Door Staff.
Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount.
Ensures all customer contact is courteous, informative and thorough.
Handles all special requests for guests including limousines, flowers and arrangements for special events on and off the property.
Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino.
Empowered to ensure customer problems/complaints are resolved in a prompt, courteous and efficient manner.
Maintains knowledge of Resort, Community and Special Events to provide guests with accurate, proper information.
Always demonstrates a positive demeanor to customers, both internal and external.
Administers superior customer service to all guests.
Picks up and delivers items or run errands for guests.
Supervises guest services staff when needed.
Must attend/complete all required departmental training sessions.
Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for Pueblo Sandia.