Cloister Bell Captain

The Boca Raton•Boca Raton, FL

4d•Onsite

About The Position

The ideal candidate is responsible for achieving guest satisfaction by creating a delightful arrival and departure experience, which includes checking in and out, escorting guests to their destination, handling, delivering, and storing of guests’ luggage, communication of information and handling guest requests.

Requirements

Excellent interpersonal skills
Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
Ability to perform job with attention to details and the ability to organize and handle multiple tasks effectively
Clear communication; effective verbal and written communication skills in English
Ability to work flexible hours, including weekends, holidays and evenings
Ability to exert physical effort in placing, removing and transporting guest luggage
Must have a valid US state issued driver’s license
Minimum 1-2 years of experience working in a 5-star hotel environment
A minimum of 1 year of Front Office, Door or Bell experience

Responsibilities

Achieve guest satisfaction from arrival to departure in accordance with the Forbes Five Star standards
Ensure the bell team follows all Forbes standards
Answer all calls within 3 rings
Greet and assist all guests that come to the Bell Desk
Attend pre-convention meetings as needed
Ensure all bellmen are in the proper uniform, wearing their nametag and have a Daily Compass
Ensure the bell team attends the pre-shift meeting
Ensure the bell team is posted up
Maintain a clean and clutter-free desk
Log and deliver packages
Tag and deliver luggage
Log, deliver, and invoice group deliveries
Update ShiftNote with any pertinent information
Ensure bell carts are clean and ready for use
Maintain a clean and organized holding room
Ensure all radios are charged and ready for the next shift
Maintain a clean lobby free of any dirty glasses or trash