Bell Captain

Kimpton Hotels & Restaurants•Miami, FL

11d

About The Position

The Bell Captain helps create a positive first and last impression for hotel guests by providing professional, friendly service. The role assists guests with luggage and packages, arranges transportation, responds to questions about the hotel and their stay, and supports guest services when the concierge is unavailable. The position also helps keep the lobby, bell closet, carts, and assigned areas clean and orderly; delivers requested items; supports meeting-room and lobby functions; and assists valet operations as needed.

Requirements

One year of experience in customer service or a similar role.
Basic writing skills.
Professional communication skills.
Flexible availability to work evenings, weekends, and holidays when needed.

Nice To Haves

High school diploma preferred.

Responsibilities

Collect assignments, keys, and special guest requests from a supervisor at the beginning of the shift.
Greet guests and promptly transport luggage to guest rooms at check-in; at checkout, check and secure luggage until departure.
Hail taxicabs, answer inquiries, and carry luggage to the curb to meet transportation.
Provide guests with information about their stay and the hotel, and answer questions.
When the concierge is unavailable, book tours and assist with general information inquiries.
Keep the bell closet neat, clean and polish bell carts daily, maintain tidy lobby and public areas, and deep clean other assigned areas.
Submit found articles with a Lost & Found Report.
Assist valet when busy and cover lunch breaks.
Keep the white zone clear for guest arrivals and emergencies.
Deliver messages, packages, flowers, wine, and requested housekeeping items to guest rooms.
Clean and set up meeting-room functions and direct guests to meeting rooms.
Set up and maintain complimentary lobby functions, including morning coffee service and nightly concierge events.
Return keys to the proper department at the end of the shift.