Bell Person & Bell Captain Positions - Yellowstone National Park

Internal Career Site • Yellowstone National Park, WY

1d • Onsite

About The Position

Bell employees welcome guests into hotel lobbies, provide outstanding guest service, transport luggage to and from guest rooms, and share their knowledge of Yellowstone National Park. The role also supports guest-facing services such as providing location information and shuttle service when necessary. This is a seasonal position in Yellowstone National Park, with a season running from April 2027 to October 2027. Pay is $10.35–$12.00 per hour plus tips.

Requirements

• Human relations skills and a people-oriented approach to public contact.
• Ability to deal with guests who are angry or upset.
• Ability to work quickly and thoroughly under pressure.
• Must be at least 19 years old to drive company vehicles.
• Must have a valid U.S. driver’s license and a good driving record.
• Must pass a DOT physical and road test.
• Ability to lift and carry up to 30 pounds.
• Ability to frequently lift, carry, and push guest luggage up to 100 pounds, and/or up to 500 pounds on wheeled carts, for up to 6 hours per shift.
• Ability to stretch, bend, kneel, walk, and climb stairs extensively, potentially for up to 8 hours per shift.
• Ability to stand for up to 8 hours per shift.
• Ability to work in various weather conditions.

Responsibilities

• Transport guest luggage to and from rooms, including providing luggage service to guests and tour directors.
• Greet guests and tour directors in a friendly manner.
• Provide accurate information about locations and Yellowstone National Park.
• Provide shuttle service when necessary.
• Resolve guest problems by understanding the guest’s viewpoint and taking necessary steps to ensure satisfaction.
• Perform other duties as assigned by the on-site manager.

Benefits

• Employee housing in dormitory-style accommodations and on-site cafeteria-style meals provided at low cost.
• Free on-site laundry facility, limited-bandwidth Wi-Fi, and utilities included.
• Free Yellowstone and Grand Teton National Park pass.
• Employee Recreation Program, including recreation centers, athletics, gear rentals, seminars, van trips, and hiking.
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Retail, lodging, and travel discounts.
• $350 referral bonus program.
• Competitive benefit programs and services for eligible employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed