Concierge - Yellowstone National Park

Internal Career Site • Yellowstone National Park, WY

6h • Onsite

About The Position

The Concierge provides excellent guest service by greeting guests, assisting with their needs during their stay, and helping them plan their visit with information about Yellowstone, the surrounding area, and company services. The role supports lodging operations by handling guest registration, reservations, payments, account postings, guest questions, and service concerns. The Concierge also promotes park activities, transportation, environmental programs, and available services, while maintaining knowledge of park facilities and company policies.

The position is seasonal, with season dates from April 2027 to October 2027, and pays $17.25 per hour. Employee housing in dormitory-style accommodations and cafeteria-style meals are available at low cost. On-site laundry, limited-bandwidth Wi-Fi, utilities, and a Yellowstone and Grand Teton National Park pass are provided at no cost. Employees may also participate in the Employee Recreation Program and access specified discounts and a $350 referral bonus program.

Requirements

• Strong communication skills and the ability to listen and evaluate.
• Ability to learn quickly and follow instructions accurately.
• Ability to prioritize tasks and complete them efficiently and accurately.
• Ability to interact with diverse people and situations.
• Ability to work thoroughly and quickly under pressure.
• Ability to learn the technical aspects of the activities booking process, including computer operation.
• Ability to lift and carry up to 25 pounds.
• Ability to stand for up to eight hours per shift.
• Ability to bend, stretch, walk, reach, and lift throughout a shift of up to eight hours.
• Ability to work with required chemicals.

Responsibilities

• Provide guests with timely service, courtesy, and care.
• Promote and sell park activities and transportation, and provide information about services in Yellowstone Park and the surrounding area.
• Resolve guest problems by understanding guests’ viewpoints and taking appropriate steps to achieve their satisfaction.
• Offer Yellowstone Forever donations, environmental program information, and open account cards during check-in.
• Register guests, receive and post payments, and finalize guest accounts at checkout.
• Assign guest rooms and cabins and issue keys while maintaining guest security and following established guidelines.
• Follow cash-handling procedures and keep the bank secure.
• Post charges to guest accounts for services and purchases.
• Balance receipts and postings for work performed during the shift.
• Make, confirm, assist with, and cancel reservations at other locations in the park, including promoting and selling park activities.
• Answer telephones within three rings using correct greetings and telephone etiquette.
• Take, record, and relay messages accurately, completely, promptly, thoroughly, and legibly.
• Document guest problems and complaints using the correct forms and procedures, and resolve issues to guest satisfaction.
• Maintain knowledge of park facilities, locations, room types, operating hours, and activities to provide accurate information.
• Promote and educate guests about environmental and recycling policies and procedures.
• Understand and follow department and company policies and procedures.
• Establish and maintain positive working relationships with coworkers and National Park Service personnel.
• Perform custodial and/or groundskeeping duties when necessary.
• Assist other departments as needed, including working six-day weeks during staffing needs.

Benefits

• Employee housing in dormitory-style accommodations and on-site cafeteria-style meals provided at low cost.
• Free on-site laundry facility, limited-bandwidth Wi-Fi, and utilities.
• Free Yellowstone and Grand Teton National Park pass.
• Employee Recreation Program, including recreation centers, athletics, gear rentals, seminars, van trips, and hiking.
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Retail, lodging, and travel discounts.
• $350 referral bonus program.
• Competitive benefit programs and services for eligible employees.

What This Job Offers

• Education Level: No Education Listed