Bell Captain

Kimpton Hotels & Restaurants•Miami, FL

11d

About The Position

The Bell Captain provides a positive first and last impression for hotel guests as they arrive and depart. The role involves offering professional, friendly service, assisting with luggage and packages, and arranging transportation when needed. The Bell Captain also supports guest information and concierge needs, maintains lobby and bell areas, assists with hotel functions, and delivers requested items to guest rooms.

Requirements

One year of experience in customer service or a similar role.
Basic writing skills.
Professional communication skills.
Flexible schedule, including availability to work evenings, weekends, and holidays when needed.

Nice To Haves

High school diploma preferred.

Responsibilities

Get assignments, keys, and special guest requests from a supervisor at the beginning of the shift.
Greet guests and promptly transport luggage to guestrooms at check-in and checkout; check and secure luggage until departure.
Hail taxicabs, answer guest inquiries, and carry luggage to the curb to meet transportation.
Provide guests with information about their stay and the hotel, and answer questions.
Book tours and assist with general information inquiries when the concierge is unavailable.
Keep the bell closet neat, clean and polish bell carts daily, maintain tidy lobby and public areas, and deep-clean assigned areas.
Submit found articles with a Lost & Found Report.
Assist valet staff when busy and cover lunch breaks; keep the white zone clear for guest arrivals and emergencies.
Deliver messages, packages, flowers, wine, and requested housekeeping items to guest rooms.
Clean and set up meeting rooms and direct guests to them.
Set up and maintain complimentary lobby functions, including morning coffee service and nightly concierge events.
Return keys to the proper department at the end of the shift.