Bell Captain
About The Position
Jekyll Island Club Resort is seeking an experienced and professional Bell Captain to oversee daily bell services and ensure exceptional guest experiences from arrival through departure. The role coordinates and supervises bell staff, manages luggage handling and delivery, oversees valet parking operations, and ensures efficient guest transportation and assistance services. The Bell Captain is a key point of contact for arriving and departing guests and helps maintain the resort’s luxury hospitality and service standards. The ideal candidate has strong leadership, organizational, and communication skills and can manage daily operations, support team members, resolve guest concerns, and collaborate with the Front Office team. Patience, empathy, a desire to care for others, and a sense of fun are also important to success in this guest-facing role.
Requirements
- Experienced and professional candidate.
- Strong leadership, organizational, and communication skills.
- Ability to manage daily operations, support team members, resolve guest concerns, and collaborate with the Front Office team.
- Patience, empathy, and a desire to take care of others.
- Valid U.S. driver’s license with a clean driving record.
- Fluency in English.
- Ability to provide legible communication and directions.
- Ability to consistently lift, pull, and push a moderate weight of 50 lbs.
Nice To Haves
- Flexible schedule preferred.
Responsibilities
- Coordinate and supervise bell staff.
- Manage luggage handling and delivery.
- Oversee valet parking operations.
- Ensure efficient guest transportation and assistance services.
- Serve as a key point of contact for arriving and departing guests.
- Maintain the resort’s luxury hospitality and service standards.
- Manage daily operations and support team members.
- Resolve guest concerns.
- Collaborate effectively with the Front Office team.
- Provide legible communication and directions.
Benefits
- Competitive pay.
- Affordable medical, dental, vision, long-term disability, short-term disability, and life insurance benefits.
- Pet insurance.
- 401(k) plan with employer matching after one year.
- Complimentary team member meals.
- Paid time off and holidays.
- Free Jekyll Island annual parking pass.
- Food and hotel discounts at Noble House Hotels & Resorts nationwide for the employee and family.
- Career growth opportunities.
- On-Demand Pay before payday.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
