Bell Captain
About The Position
Pyramid Global Hospitality is hiring a Bell Captain for the Guest Services team at Hammock Beach Golf Resort & Spa, a luxury coastal resort with 285 guest rooms and 114,410 square feet of meeting space. The Bell Captain supervises and directs bell attendants and helps create a memorable welcome for guests throughout their stay. The role involves welcoming guests, assisting with luggage, escorting guests to check-in and their rooms, and sharing information about the resort, its amenities, and the local area. The Bell Captain also trains and mentors the team, coordinates with management on events affecting guest arrivals and departures, and helps maintain an organized entrance area. The position is suited to an engaging, service-oriented person who enjoys interacting with guests and creating personalized experiences.
Requirements
- Hospitality industry experience is required.
- Ability to remain calm and provide direction at all times.
- Ability to solve problems as they arise.
- Ability to work in a team environment.
- Pleasant and helpful personality.
- Ability to stand for a full shift and walk back and forth to the valet lot and different areas of the hotel.
- Strong desire to make an impact on other people.
- Outgoing and engaging personality.
Nice To Haves
- Previous experience as a hotel Bell Attendant or Supervisor.
Responsibilities
- Welcome guests to the hotel and provide engaging, attentive customer service.
- Open vehicle doors for guests arriving by motor vehicle.
- Escort guests to the front desk for check-in.
- Escort checked-in guests and their luggage to their rooms, explaining resort amenities and relevant information along the way.
- Supervise, train, and mentor bell attendants in providing exceptional customer service.
- Assist management in coordinating special events that may affect guest arrivals and departures.
- Work with other attendants to provide personalized guest experiences and open doors for guests.
- Assist the lobby attendant in keeping the entrance area clean and organized.
- Serve as a source of information about the hotel, its amenities, and the local area.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
