Bell Captain

Four Seasons Hotels and Resorts•Los Angeles, CA

13d

About The Position

The Bell Captain assists hotel guests with luggage and deliveries during arrival and departure, escorts guests to their rooms, and provides helpful, professional service throughout the lobby and hotel. The role also involves maintaining accurate records, performing shoeshine services, and running errands for guests or the hotel, including occasional local travel off hotel property. The position requires working overnight from 10:30 p.m. to 6:00 a.m.; the posting also describes a full-time schedule with AM/PM shifts, holidays, and weekends.

Requirements

Ability to carry, lift, push, or pull items weighing up to 50 pounds.
Ability to perform frequent bending and kneeling.
Ability to communicate effectively and graciously.
Detail-oriented and organized.
Eagerness to learn and grow.
Must be able to work the overnight shift from 10:30 p.m. to 6:00 a.m.

Responsibilities

Assist guests with luggage during arrival and departure, make deliveries to and pick-ups from guest rooms, and transport guest and hotel packages and parcels.
Greet guests and escort them to their rooms.
Deliver luggage to guest rooms upon check-in and pick up luggage from rooms upon departure, moving it to storage or the Front Drive.
Maintain proper records of deliveries and pick-ups.
Handle guest interactions with hospitality and professionalism, accommodate special requests whenever possible, resolve customer complaints, and answer inquiries about hotel services, operating hours, key personnel, in-house events, and directions.
Greet guests passing through the lobby and offer assistance.
Provide shoeshine service by collecting shoes from guest rooms, cleaning and polishing them, and returning them to guests.
Run errands for guests and the hotel, including errands that may require local travel off hotel property.