Behind-the-Scenes Tour Guide (Part Time)

Cincinnati Zoo • Cincinnati, OH

12d

About The Position

The Cincinnati Zoo & Botanical Garden is seeking a part-time, year-round Behind-the-Scenes Experiences Tour Guide to support the Zoo’s Behind-the-Scenes program and promote its mission. The role schedules and leads Behind-the-Scenes tours and virtual animal encounters, communicates with participants and the public, and contributes to tour-sales data collection and analysis. The position is 30 hours per week, with a maximum of 1,500 hours per year, and pays $15.50 per hour. Applicants must be available for a five-day schedule spanning any days of the week. Employment is contingent on passing a drug screen and satisfactory background investigation.

Requirements

• A positive attitude and proactive, collaborative approach.
• Demonstrated affinity with the Cincinnati Zoo & Botanical Garden’s mission, core values, and behaviors.
• An equivalent combination of education and experience sufficient to perform the essential duties successfully.
• Strong administrative skills and experience working with diverse groups.
• Ability to communicate effectively with internal and external partners.
• Exceptional customer service skills.
• Strong organizational and project management skills, including the ability to oversee multiple demanding projects simultaneously.
• Command of Microsoft-based software and applications.
• Strong organizational, interpersonal, oral communication, and written communication skills.
• Attention to detail, strong planning and creative problem-solving skills, and ability to manage multiple complex responsibilities simultaneously.
• Professional appearance, punctuality, reliable attendance and performance, and ability to work well with staff, volunteers, Zoo donors and prospects, and the general public.
• Availability for a five-day schedule spanning any days of the week.
• Ability to stand and walk for long periods while leading tours.
• Manual dexterity to use a computer mouse and keyboard.
• Ability to work outdoors in varying weather conditions.
• Ability to lift, move, or carry up to 25 pounds without assistance.
• Valid driver’s license, insurability to drive a Zoo vehicle, and reliable transportation.
• Ability to work a schedule that may include evenings, weekends, and holidays.
• Must pass a drug screen and satisfactory background investigation.

Nice To Haves

• Bachelor’s degree in Education, Biology, Communication, or a related field.
• Comfort using a digital DSLR camera.

Responsibilities

• Schedule and lead Behind-the-Scenes tours and virtual animal encounters.
• Take, edit, and email photographs to tour participants.
• Screen inquiries from tour participants and the general public, and respond in a timely, professional, and friendly manner.
• Collaborate in zoo-wide data collection and analysis related to tour sales.
• Perform other related duties to support the well-being of the Behind-the-Scenes program and advance the Zoo’s mission.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed