Behind-the-Scenes Tour Guide (Part Time)

Cincinnati Zoo & Botanical Garden • Cincinnati, OH

11d

About The Position

The Cincinnati Zoo & Botanical Garden is seeking a dynamic Behind-the-Scenes Experiences Tour Guide to promote the Zoo’s mission through support of its Behind-the-Scenes program. The position schedules and leads Behind-the-Scenes tours and virtual animal encounters, takes and edits photographs for participants, and emails those photographs to them. It also responds to inquiries from tour participants and the public, contributes to zoo-wide data collection and analysis related to tour sales, and performs other duties that support the program and the Zoo’s mission.

This is a part-time, year-round position scheduled for 30 hours per week, with a maximum of 1,500 hours per year. Experiences take place every day of the week, and the position requires availability for a five-day schedule spanning any days of the week. The schedule may include evenings, weekends, and holidays. Starting pay is $15.50 per hour. Employment is contingent on passing a drug screen and satisfactory background investigation.

Requirements

• Positive attitude and proactive, collaborative approach.
• Affinity with the Cincinnati Zoo & Botanical Garden’s mission, core values, and behaviors.
• Education and experience sufficient to perform the essential duties; an equivalent combination will be considered.
• Strong administrative skills and experience working with diverse groups.
• Ability to communicate effectively with internal and external partners.
• Exceptional customer service skills.
• Strong organizational and project management skills, including the ability to oversee multiple demanding projects simultaneously.
• Command of Microsoft-based software and applications.
• Strong interpersonal and oral and written communication skills.
• Attention to detail, planning skills, and creative problem-solving ability.
• Ability to manage multiple complex responsibilities simultaneously.
• Professional appearance and reliable, timely attendance and performance.
• Ability to work well with staff, volunteers, Zoo donors and prospects, and the general public.
• Availability for a five-day schedule spanning any days of the week.
• Ability to work a schedule that may include evenings, weekends, and holidays.
• Valid driver’s license, insurability to drive a Zoo vehicle, and reliable transportation.
• Ability to stand and walk for long periods while leading tours.
• Manual dexterity to use a computer mouse and keyboard.
• Ability to lift, move, or carry up to 25 pounds without assistance.

Nice To Haves

• Bachelor’s degree in Education, Biology, Communication, or a related field.
• Comfort using a digital DSLR camera.

Responsibilities

• Schedule and lead Behind-the-Scenes tours and virtual animal encounters.
• Take and edit photographs and email them to tour participants.
• Screen inquiries from tour participants and the general public, responding in a timely, professional, and friendly manner.
• Collaborate on zoo-wide data collection and analysis related to tour sales.
• Perform other related duties to support the well-being of the Behind-the-Scenes program and advance the Zoo’s mission.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed