Behavioral Intervention Case Manager

San José State University•San Jose, CA

2d•$6,320 - $9,014

About The Position

San José State University’s Behavioral Intervention case management services support students experiencing elevated distress, life challenges, or barriers that may interfere with their success. Under the direction of the Senior Case Manager, Behavioral Intervention, this non-clinical position provides a coordinated response for the University and individual students. The Case Manager assesses risks to the student and community, advocates for students, and connects them with appropriate resources while considering their academic and personal needs. The role provides direct support, non-clinical risk assessment, referrals, outreach, training, education, and follow-up. Case Managers respond to concerning behaviors and elevated-to-critical situations, coordinate services across campus and with external providers, support students affected by health and life difficulties, and help students return to campus and make academic progress. The position also contributes to campus safety efforts through threat assessment, information sharing, database maintenance, research, meetings, and committee participation.

Requirements

Equivalent to graduation from a four-year college or university in a related field, plus upper-division or graduate coursework in counseling techniques, interviewing, and conflict resolution where job-related.
Four years of progressively responsible professional student services experience, including advising students individually and in groups and analyzing and resolving complex student services problems.
A master’s degree in Counseling, Clinical Psychology, Social Work, or a job-related field may substitute for one year of professional experience.
A doctorate degree and appropriate internship or clinical training in counseling, guidance, or a job-related field may substitute for two years of required professional experience for positions with major responsibility for professional, personal, or career counseling.
Ability to work effectively with a wide range of constituencies in a diverse community and maintain cooperative working relationships in a diverse multicultural environment.
Ability to advise and counsel students, faculty, and staff individually and in groups on complex student-related matters.
Ability to determine appropriate courses of action and techniques in sensitive or argumentative personal interactions.
Ability to carry out professionally complex assignments without detailed instructions.
Knowledge of crisis counseling and mental health interventions.
Ability to plan, coordinate, and initiate actions needed to implement administrative or group decisions and recommendations.
Strong oral and written communication skills, excellent customer service and public relations skills, and the ability to present information and respond to questions.
Ability to lead individuals and projects as part of a team working toward institutional and divisional goals.
Ability to interpret and evaluate problems, define and analyze them, draw valid conclusions, and assess consequences of alternative actions.
Knowledge of word processing, spreadsheet, and database management software applications.
Ability to take calls and referrals as required, which may include evenings and weekends.
Ability to maintain confidentiality and appropriately handle sensitive communications with campus employees and external agencies.
Thorough knowledge of, or ability to learn, CSU policies and apply them to individual situations; ability to interpret and explain policies to students and employees.
Ability to analyze and define complex organizational, policy, or procedural problems.
General knowledge of university procedures and practices related to student services and programs.
Ability to compose and appropriately format correspondence and reports.
Ability to communicate professionally and respectfully with constituents.
General awareness of emerging technologies, including AI, and willingness to develop skills in their appropriate, responsible, and ethical use in higher education, consistent with institutional policies and practices.

Nice To Haves

Master’s degree in Student Affairs, Higher Education/College Student Personnel, Social Work, or a related field.
Three years of professional experience in a university setting and/or case management experience.
Experience demonstrating excellent counseling, communication, critical thinking, negotiation, and conflict management skills.
Experience working with a large, diverse population in an urban setting.
Experience developing partnerships and collaborating with campus faculty and staff and the legal system.
Experience working with community resources to assist populations in need.
Experience working with diverse student populations.
Experience with complex case management and community resources.
Bilingual communication ability.

Responsibilities

Address elevated-to-critical situations as defined by the NABITA rubric, including incidents involving law enforcement, death, crime, accidents, natural disasters, injuries, student conduct, or other campus events.
Assess students’ needs and provide advocacy, resources, referrals, and follow-up for significant physical, mental, psychological, and life-management difficulties.
Collaborate with campus offices including University Housing Services, University Police, Counseling & Psychological Services, Faculty Affairs, Equal Opportunity and Employee Relations, Student Conduct and Ethical Development, and People and Culture.
Provide information and training to the campus community; field calls and emails; respond to referrals; coordinate responses and services; maintain the Behavioral Intervention Team database; research national best practices; attend weekly meetings; and participate in campus safety committees.
Support students who are struggling to function in the university system, experiencing current or emerging health issues, or adjusting to academic and social life.
Coordinate services and refer students to appropriate campus resources, outside agencies, and providers, including the Employee Assistance Program.
Contribute to a comprehensive program for identifying and managing students, faculty, and staff at risk.
Minimize the effect of mental illness or emotional distress on student safety and academic and personal pursuits through effective referrals and follow-through.
Coordinate with the Senior Case Manager, Behavioral Intervention, University Police, and Threat Management Team members to assess risk using WAVR 21 and identify appropriate resources for cases involving higher concern for harm to others or the community.
Gather information about an individual's current mental health status, recent behavior, and potential triggers; conduct non-clinical assessments of current mental state and immediate risks; and involve University Police and/or Counseling & Psychological Services as appropriate.
Connect with hospitalized students or authorized contacts to support academic and personal needs during hospitalization and after release; provide assistance, monitor progress, and adjust support as needed.
Identify and intervene early with individuals whose behavior indicates a need for support services, including those with complex health issues, learning disabilities, or safety concerns referred to the BIT.
Serve as a primary resource for assigned behavioral concern reports and provide appropriate responses and follow-up to reports and inquiries.
Support students individually to reduce risk, promote wellness, and facilitate their return to campus and academic progress.
Provide outreach and guidance during withdrawal, leave of absence, and reinstatement, particularly for students facing personal emergencies or health issues.
Be accessible and provide consultations to students, faculty, and staff concerned about an SJSU student in distress, as well as students seeking case management assistance.