Behavioral Intervention Case Manager

CSU Careers•San José, CA

About The Position

San José State University’s Behavioral Intervention case management services support students experiencing significant distress, life challenges, or barriers to academic and personal success. Under the direction of the Senior Case Manager, Behavioral Intervention, this non-clinical role provides a coordinated institutional response, assesses risks to individuals and the community, and helps students access appropriate resources while considering their academic and personal needs. The Case Manager provides direct support, non-clinical risk assessment, referrals, outreach, training, education, follow-up, and assessment. The role works closely with campus offices and community providers to coordinate services for students experiencing physical, mental, psychological, or life-management difficulties. It also supports a comprehensive program to identify and manage students, faculty, and staff who may be at risk, and helps minimize the effects of mental illness or emotional distress on safety and students’ academic and personal pursuits. The position responds to behavioral concern reports, gathers information about individuals’ current mental health status, recent behavior, and potential triggers, and assesses immediate risks to themselves or others. In coordination with the Senior Case Manager, University Police, and other Threat Management Team members, the Case Manager may assess higher-concern cases using WAVR 21. The role also supports hospitalized students and authorized contacts, monitors progress, adjusts assistance as needed, and provides outreach and guidance during withdrawal, leaves of absence, and reinstatement. The Case Manager serves as a primary resource for assigned campus behavioral concern reports and provides consultations to students, faculty, staff, and others concerned about an SJSU student. Additional work includes maintaining the Behavioral Intervention Team database, researching best practices, attending weekly meetings, serving on campus safety committees, and providing information and training to the campus community.

Requirements

Equivalent to graduation from a four-year college or university in a related field, plus upper-division or graduate coursework in job-related counseling techniques, interviewing, and conflict resolution.
Four years of progressively responsible professional student services work experience, including advising students individually and in groups and analyzing and resolving complex student services problems.
A master’s degree in Counseling, Clinical Psychology, Social Work, or a job-related field may substitute for one year of professional experience.
For positions with major responsibility for professional, personal, or career counseling, a doctorate degree and appropriate internship or clinical training in counseling, guidance, or a job-related field may substitute for two years of required professional experience.
Ability to work effectively with a wide range of constituencies in a diverse community and maintain cooperative working relationships in a diverse multicultural environment.
Ability to advise and counsel students, faculty, and staff individually and in groups on complex student-related matters.
Ability to determine appropriate courses of action and techniques when interacting with individuals in argumentative or sensitive situations.
Ability to carry out professionally complex assignments without detailed instructions.
Knowledge of crisis counseling and mental health interventions.
Ability to plan, coordinate, and initiate actions needed to implement administrative or group decisions and recommendations.
Strong oral and written communication skills, customer service skills, and public relations skills.
Ability to lead individuals and projects as part of a team to achieve institutional and divisional goals.
Ability to interpret and evaluate descriptions of problems, analyze and define issues, draw valid conclusions, and project consequences of alternative actions.
Knowledge of word-processing, spreadsheet, and database-management software applications.
Ability to take calls and referrals as required, which may include evenings and weekends.
Ability to maintain confidentiality and appropriately handle sensitive communications with campus employees and external agencies.
Thorough knowledge of, or ability to learn, CSU policies and apply them to individual situations.
Ability to interpret and explain policies to students and employees and analyze complex organizational, policy, or procedural problems.
General knowledge of university procedures and practices related to student services and programs.
Ability to compose and format correspondence and reports and present information effectively to varied groups.
Ability to communicate professionally and respectfully with constituents.
General awareness of emerging technologies, including artificial intelligence, and willingness to develop skills in their appropriate, responsible, and ethical use in higher education consistent with institutional policies and practices.

Nice To Haves

Master’s degree in Student Affairs, Higher Education/College Student Personnel, Social Work, or a related field.
Three years of professional experience in a university setting and/or case management experience.
Experience demonstrating excellent counseling, communication, critical thinking, negotiation, and conflict management skills.
Experience working with a large, diverse population in an urban setting.
Experience developing partnerships and collaborating with campus faculty and staff and the legal system.
Experience working with community resources to assist populations in need.
Experience working with diverse student populations.
Experience with complex case management and community resources.
Bilingual communication skills.

Responsibilities

Provide assessment, advocacy, resources, referrals, and follow-up services to students experiencing significant physical, mental, psychological, or life-management difficulties.
Respond to calls, emails, and referrals concerning behavior and serve as a primary resource for assigned behavioral concern reports.
Gather information about an individual’s current mental health status, recent behavior, and potential triggers, and conduct non-clinical assessments of current mental state and immediate risks to the student or others.
Coordinate institutional responses and services with campus offices, University Police, counseling services, external agencies, and other providers.
Work with the Senior Case Manager, University Police Department, and Threat Management Team to assess higher-concern cases, including use of WAVR 21 where appropriate.
Connect with hospitalized students or authorized contacts to support academic and personal needs during hospitalization and after release.
Monitor student progress, provide ongoing assistance, and adjust support as needed.
Identify and intervene early with individuals whose behavior indicates a need for support services, including those with complex health issues, learning disabilities, or safety concerns.
Support students individually to reduce risk, promote wellness, and aid their return to campus and academic progress.
Provide outreach and guidance during withdrawal, leave of absence, and reinstatement, especially for students facing personal emergencies or health issues.
Offer consultations to students, faculty, staff, and other members of the campus community concerned about a student in distress.
Provide information and training for the campus community.
Maintain the Behavioral Intervention Team database and research national best practices.
Attend weekly meetings and participate in committees addressing campus safety.
Coordinate services and referrals to campus resources, outside agencies, and providers such as the Employee Assistance Program.