Behavioral Health Technician Supervisor

The Recovery Village•Houston, TX

About The Position

Promises Behavioral Health is hiring a full-time Behavioral Health Supervisor. The role supervises around-the-clock Behavioral Health staff who support daily client activities in a large residential treatment facility or across multiple smaller facilities. The supervisor oversees, monitors, and tracks client services and staff program responsibilities while helping staff support clinical and treatment goals and maintain a welcoming, nonjudgmental environment that encourages recovery. Working with oversight from the Behavioral Health Director, the supervisor coordinates staffing, performance management, training, quality assurance, client appointments, supplies, transportation, outings, and shift functions. The position may perform Behavioral Health staff duties to provide coverage and collaborates with clinical, medical, Human Resources, and other teams. The stated schedule is four 10-hour days, Wednesday through Saturday, alternating every two weeks between 7 a.m.–5 p.m. and 11 a.m.–9 p.m. The supervisor must also be available for alternate, evening, overnight, and weekend shifts when required.

Requirements

At least four years of experience in substance use, mental health, healthcare, or another relevant field; or a bachelor’s degree; or a healthcare license such as CNA, MAP, or CHA; or an equivalent combination of experience, knowledge, skills, abilities, and competencies.
Valid driver’s license.
Ability to communicate clearly and persuasively, listen, seek clarification, and respond to questions.
Organization, communication, and interpersonal skills.
Sound judgment, attention to detail, and a positive work attitude.
Ability to maintain confidentiality of medical, financial, and legal information.
Ability to complete work assignments accurately and on time.
Ability to understand and apply program approaches including the disease model, motivational interviewing, trauma-informed and experiential approaches, CBT, self-help approaches, and evidence-based practices in client care.
Familiarity with acute intoxication and withdrawal potential; biomedical, emotional, behavioral, and cognitive conditions that may complicate treatment; stages of change and readiness to change; relapse potential; and supportive recovery environments for aftercare, including ASAM criteria for levels of care.
Understanding of medical knowledge and how to complete medication observations, observe detox clients, and take and document vital signs.
Ability to document thoroughly in an electronic medical record.
Ability to interact and communicate professionally with clients, client family members, referral sources, and vendors.
Understanding and respect for cultural diversity.
Ability to screen for psychoactive substance toxicity, intoxication, withdrawal symptoms, danger to self or others, and co-occurring mental health issues.
Understanding of the benefits and limitations of toxicological testing procedures.
Adherence to accepted ethical and behavioral standards of conduct.
Participation in continuing professional development.
Follow organizational policies for care of individuals identified as at risk for suicide, including screening, assessment, and monitoring requirements.
Knowledge of strategies for treating alcohol, cocaine, and other drug abuse, as applicable to the job role.
Knowledge of MS Office and office equipment such as copiers and scanners.
Meet pre-employment and ongoing applicable state and job-related requirements for background screening, fingerprinting, drug testing, health screening, DMV and insurance checks, CPR/Basic First Aid, and license or credential verification.

Nice To Haves

High school diploma.

Responsibilities

Maintain staff schedules, manage time, and review or approve time cards with oversight from the Behavioral Health Director.
Complete and post weekly staff schedules and coordinate coverage.
Collaborate with the Behavioral Health Director on performance reviews and related documentation.
Review and conduct quality assurance checks at residential facilities, including documentation accuracy and cleanliness, and provide feedback to relevant staff and departments.
Coach Behavioral Health staff as appropriate under the supervision of the Behavioral Health Director.
Recommend disciplinary actions to the Behavioral Health Director and Human Resources Representative when applicable.
Participate in interviews, onboarding, orientation, training, and ongoing performance monitoring for assigned staff.
Attend and participate in local leadership meetings as requested by the Behavioral Health Director.
Maintain documentation of staff training.
Collaborate with Human Resources on staffing activities as requested.
Assist the Behavioral Health Director and serve as a liaison between assigned Behavioral Health staff and other staff.
Coordinate outside appointments and meetings for clients.
Collaborate with and support clinical and medical teams and other staff and departments.
Perform Behavioral Health staff duties and coordinate daily responsibilities and shift functions as needed for coverage.
Work alternate, evening, overnight, and weekend schedules or shifts when required to meet client, regulatory, and business needs.
Order and stock client supplies, such as literature and basic hygiene products, following review and approval by the Behavioral Health Manager.
Coordinate and delegate client transportation, store runs, outings, and off-campus meetings.
Oversee and perform quality assurance for assigned Behavioral Health team members’ documentation.
Perform other duties as assigned.
Articulate ideas and instructions clearly and concisely; set priorities and make timely decisions.
Run effective meetings and maintain focus on the topic.
Respect differing viewpoints, encourage dialogue and candor, and create an environment where people can express opinions.
Manage conflict, build common ground, and seek constructive outcomes.
Track, monitor, and document employee performance and encourage goal setting.
Provide timely, effective, constructive feedback and help create an environment where employees and others feel valued.
Think conceptually, imaginatively, and systematically, and adapt to change while supporting new ideas.
Ensure compliance with federal and state regulatory requirements and initiate follow-up when concerns arise.
Ensure appropriate staffing levels and participate in recruitment activities.