Behavioral Health Technician Supervisor

The Recovery Village•Houston, TX

About The Position

Promises Behavioral Health is seeking a full-time Behavioral Health Supervisor to oversee around-the-clock Behavioral Health staff who support daily client activities in a large residential treatment facility or multiple smaller facilities. The role oversees, monitors, and tracks client services and staff program responsibilities, and helps staff support clinical and treatment goals while maintaining a welcoming, nonjudgmental environment that encourages recovery. The supervisor manages staff schedules and coverage, supports performance reviews, coaching, training, onboarding, and recruitment, and performs quality assurance reviews of facility conditions and staff documentation. The role coordinates client appointments, transportation, outings, supplies, and meetings, collaborates with clinical, medical, Human Resources, and other teams, and may perform Behavioral Health staff duties as needed. The position is described as four 10-hour days, Wednesday through Saturday, alternating every two weeks between 7 a.m.–5 p.m. and 11 a.m.–9 p.m. The supervisor must also be available for alternate, evening, overnight, and weekend schedules or shifts when needed to meet client needs, regulatory requirements, or business necessity. Pay is $22 per hour.

Requirements

At least four years of experience in substance use, mental health, healthcare, or another relevant field; or a bachelor’s degree; or a healthcare license such as CNA, MAP, or CHA; or an equivalent combination of experience, knowledge, skills, abilities, and competencies.
High school diploma preferred.
Valid driver’s license required.
Ability to communicate clearly and persuasively, listen, seek clarification, and respond to questions.
Knowledge of organization, communication, and interpersonal skills.
Sound judgment, attention to detail, and a positive work attitude.
Ability to maintain the confidentiality of medical, financial, and legal information.
Ability to complete work assignments accurately and on time.
Ability to understand and use program knowledge, including the disease model, motivational interviewing, trauma-informed and experiential approaches, CBT, self-help approaches, and evidence-based practices in client care.
Familiarity with acute intoxication and withdrawal potential; biomedical and emotional, behavioral, or cognitive conditions that complicate treatment; stages of change and readiness to change; relapse potential; and supportive recovery environments and ASAM levels of care.
Ability to apply medical knowledge, complete medication observations, observe detox clients, and complete and document vital signs.
Ability to document thoroughly in an electronic medical record.
Ability to interact and communicate professionally with clients, their family members, referral sources, and vendors.
Understanding and respect for cultural diversity.
Ability to screen for psychoactive substance toxicity, intoxication, withdrawal symptoms, danger to self or others, and co-occurring mental health issues.
Understanding of the benefits and limitations of toxicological testing procedures.
Adherence to accepted ethical and behavioral standards of conduct and participation in continuing professional development.
Ability to follow organizational policies and procedures for individuals identified as at risk for suicide, including screening, assessment, and monitoring requirements.
Knowledge, as applicable to the job role, of strategies for treating alcohol, cocaine, and other drug abuse.
Knowledge of MS Office and office equipment such as copiers and scanners.
Must meet pre-employment and maintain applicable state and job-related requirements for background screening, fingerprinting, drug testing, health screening, DMV, insurance, CPR/Basic First Aid, and license or credential verification.
Availability for alternate, evening, overnight, and weekend schedules or shifts as required.

Nice To Haves

High school diploma.

Responsibilities

Maintain staff schedules, manage time, review and approve time cards, post weekly schedules, and coordinate coverage.
Collaborate with the Behavioral Health Director on performance reviews and related documentation.
Review residential facilities for documentation accuracy and cleanliness, and provide feedback to appropriate staff and departments.
Coach Behavioral Health staff under the supervision of the Behavioral Health Director and recommend disciplinary actions when applicable.
Participate in staff interviews, onboarding, orientation, training, and ongoing performance monitoring.
Attend and participate in local leadership meetings as requested.
Maintain documentation of staff training.
Collaborate with Human Resources on staffing-related activities as requested.
Act as a liaison between assigned Behavioral Health staff and other staff, and assist the Behavioral Health Director.
Coordinate outside appointments and meetings for clients.
Collaborate with and support clinical, medical, and other staff and departments.
Perform Behavioral Health staff duties and coordinate daily responsibilities and shift functions as needed for coverage.
Order and stock client supplies, following the appropriate review and approval process.
Coordinate and delegate client transportation, store runs, outings, and off-campus meetings.
Oversee and conduct quality assurance of assigned Behavioral Health team members’ documentation.
Set priorities and make timely decisions; run effective meetings; manage conflict; provide constructive feedback; and track and document employee performance.
Ensure compliance with federal and state regulatory requirements and follow up on identified concerns.
Ensure appropriate staffing levels and participate in recruitment activities.
Perform other duties as assigned.