Behavioral Health Program Manager

Pacific Health Group•Cross Lanes, WV

2d•$110,000 - $120,000•Hybrid

About The Position

The Behavioral Health Program Manager provides strategic leadership for Pacific Health Group’s Behavioral Health Department, overseeing clinical operations, program development, quality improvement, regulatory compliance, community partnerships, and staff development. The role supports high-quality, evidence-based behavioral health services and expands access through community engagement, street outreach collaboration, and integrated care initiatives. The Program Manager works with executive leadership, county agencies, managed care organizations, healthcare providers, and community organizations to strengthen the organization’s behavioral health presence throughout California. This is a full-time hybrid position based in California, with statewide travel required. The schedule is Monday through Friday, with occasional evenings and weekends as needed. Compensation is $110,000–$120,000.

Requirements

Master’s degree in Social Work, Marriage & Family Therapy, Counseling, Psychology, or a closely related behavioral health field.
Active California license in good standing as an LMFT, LCSW, or LPCC.
At least 3 years of post-licensure clinical experience.
At least 3 years of behavioral health leadership or management experience.
Demonstrated experience supervising licensed or associate clinicians.
Strong knowledge of evidence-based behavioral health practices, California behavioral health regulations, HIPAA, BBS standards, and integrated care models.
Experience working with diverse populations and individuals with complex behavioral health needs.
Excellent leadership, communication, organizational, and relationship-building skills.
Ability to travel throughout California as needed.
Ability to sit, stand, walk, and use a computer for extended periods.
Ability to occasionally lift up to 25 pounds and attend community meetings, outreach events, and field visits.

Nice To Haves

Doctorate (PhD, PsyD, or DSW).
Experience with California CalAIM, ECM, Community Supports, Street Outreach, or CHW programs.
Experience serving individuals experiencing homelessness, serious mental illness, substance use disorders, or justice involvement.
Established relationships with county behavioral health departments, managed care organizations, hospitals, or community-based organizations.
Experience leading program development, quality improvement, and behavioral health expansion initiatives.

Responsibilities

Provide operational and clinical leadership for the Behavioral Health Department and oversee daily program operations.
Develop, implement, and evaluate evidence-based behavioral health programs and workflows that improve clinical efficiency, quality, and patient outcomes.
Monitor clinician productivity, documentation, and caseload distribution.
Lead interdisciplinary case conferences, consult on complex clinical cases, and support crisis intervention and guidance for high-risk situations.
Participate in strategic planning and behavioral health program expansion initiatives.
Lead community outreach initiatives and collaborate with Street Outreach, CHW, ECM, Community Supports, and Care Coordination teams to provide integrated care.
Build and maintain partnerships with county behavioral health departments, hospitals, FQHCs, managed care plans, community organizations, shelters, schools, and referral partners.
Represent Pacific Health Group at community meetings, provider collaboratives, networking events, coalitions, and health fairs.
Identify service gaps, develop outreach strategies, and support county expansion through community engagement and partnership development.
Promote culturally responsive, trauma-informed, and person-centered care.
Provide clinical supervision and mentorship to licensed and associate clinicians, including support with diagnosis, treatment planning, documentation, and evidence-based interventions.
Develop staff onboarding and ongoing education; conduct performance evaluations, coaching, and professional development planning.
Support recruitment, interviewing, hiring, and retention of behavioral health staff.
Ensure compliance with HIPAA, California behavioral health regulations, BBS standards, Title 22 requirements, payer guidelines, and company policies.
Conduct documentation audits and quality assurance reviews, monitor clinical outcomes, and develop corrective action plans and quality improvement initiatives.
Oversee risk management activities including crisis response, mandated reporting, duty to warn, and patient safety initiatives.
Maintain compliance with licensing, credentialing, and continuing education requirements.
Develop strategic relationships, collaborate on service expansion and new programs, and support CalAIM initiatives and integrated care models.
Participate in community needs assessments; assist with grant opportunities, partnership development, and operational growth strategies.
Serve as a behavioral health ambassador for Pacific Health Group throughout California.