Behavioral Health Coach
About The Position
Brightline is hiring a fully remote Behavioral Health Coach to support children, teens, and caregivers across the United States. The coach delivers one-to-one support through video sessions and asynchronous chat, helping families build practical skills for everyday life at home and connecting them with appropriate Brightline services. Coaches work alongside therapists and psychiatric providers as part of the clinical team, but the role does not provide supervision toward clinical licensure. The coach uses Brightline’s structured, evidence-based programs and digital tools to teach coping strategies, reduce challenging behaviors, and help families set and track SMART goals. The role also includes timely chat support, accurate documentation, identifying and escalating safety concerns, and contributing to workshops, group classes, and educational content. Coaches work one of two fixed shifts: 11:00 a.m.–7:00 p.m. or 12:00 p.m.–8:00 p.m. Pacific Time. Applicants may be located in any U.S. state and must have a private, quiet workspace and reliable high-speed internet for confidential video sessions.
Requirements
- Master’s degree in psychology or a related field, or expected completion within the next 12 months.
- NBC-HWC, ICF, or NCHEC certification, plus at least 5 years of relevant experience, including direct service in a behavioral health setting.
- At least 1 year of experience in a behavioral health setting and experience with child- and family-focused CBT, motivational interviewing, and SMART goal setting.
- At least 1 year of formal or informal experience working with children, youth, or families.
- Openness and skill in working with families from diverse backgrounds and perspectives.
- Willingness to continue building skills in evidence-based behavior change and to give and receive feedback.
- Excellent written and verbal communication skills, including the ability to explain complex topics in age-appropriate, easy-to-understand ways.
- Detail-oriented, organized, and independent, with a warm, compassionate, nonjudgmental style.
- Ability to learn new technology quickly and remain steady in a fast-growing, evolving environment.
- Availability to work one fixed shift: 11:00 a.m.–7:00 p.m. or 12:00 p.m.–8:00 p.m. Pacific Time.
- A private, quiet workspace and reliable high-speed internet for confidential video sessions.
Nice To Haves
- Experience in digital health coaching.
Responsibilities
- Deliver one-to-one coaching to caregivers, children, and teens through video sessions and asynchronous chat, using Brightline’s structured, evidence-based programs.
- Teach practical skills to build coping strategies and reduce challenging behaviors, and help families set and track SMART goals.
- Provide timely chat support between sessions and document every member interaction accurately and on time.
- Serve as the liaison between families receiving clinical care and their therapy and psychiatry providers.
- Help families explore content in the Brightline app and connect them to the appropriate level of care when they are ready.
- Recognize and escalate safety concerns according to Brightline protocols, including mandated reporting requirements.
- Partner with teams across Brightline to develop and lead workshops, group classes, and new educational content.
- Share feedback and insights from families to help improve Brightline’s programs and tools.
Benefits
- Medical, dental, and vision insurance.
- Long-term disability insurance and life insurance.
- Flexible Spending Account.
- 401(k).
- 12 company holidays, floating holidays, and paid time off.
- Company-wide holiday shutdown between Christmas and New Year’s.
- Parental leave.
- Health and wellness stipend.
- Home office reimbursement.
- License maintenance reimbursement.
- Commuter benefits.
- Professional development reimbursement.
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What This Job Offers
Job Type
Full-time
