Behavioral Health Case Manager

Pancare of Florida • Panama City, FL

5d • Onsite

About The Position

PanCare of Florida is hiring a Behavioral Health Case Manager to coordinate care for individuals with behavioral health conditions. The role works with a multidisciplinary team to review referrals, coordinate appointments, and support patient practice management. It also involves collaborating with healthcare providers, family members, and community resources to enhance patients’ overall well-being. The position is located in Panama City, Florida, and follows a Monday–Friday, 8 a.m.–5 p.m. schedule.

Requirements

• At least 1 year of experience in practice support in behavioral health settings.
• Understanding of behavioral health conditions and treatment methods.
• Strong verbal and written communication skills.

Nice To Haves

• At least 3 years of experience in practice support in behavioral health settings, with experience in mental health or substance abuse.
• Basic Life Support.
• Crisis Intervention training.

Responsibilities

• Serve as the primary point of contact for patients and coordinate care across therapists, physicians, and community services.
• Advocate for patients to help ensure timely, appropriate care, representing their needs and concerns with healthcare providers, insurers, and other relevant parties.
• Connect patients to resources such as therapy, support groups, financial assistance, and housing.
• Provide emotional support, education, and guidance to patients and their families about behavioral health conditions, treatment options, and coping strategies.
• Maintain accurate, detailed, and current patient case records, including appointment conditions, demographic updates, provider communications, and changes in status.
• Coordinate with providers to offer crisis intervention and stabilization support when needed, prioritizing patient safety and well-being during emergencies.
• Collaborate with community-based organizations and resources to connect patients with services that complement their treatment plans.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 14 paid holidays.
• 3 weeks of paid vacation per year.
• 403(b) plan with a 6% employer match and 3% base employer contribution.
• Supportive work environment.
• Opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed