Behavioral Health Case Manager
About The Position
The Behavioral Health Case Manager is part of a multidisciplinary clinical team and serves as a bridge between clinical services, wellness services, and community resources. The role works with adults and their families to provide case management in an office setting and/or remotely. Responsibilities include conducting routine psychosocial-emotional needs assessments, completing Person-Centered Recovery Plans, helping clients and families access community resources, providing rehabilitative service referrals, and initiating crisis intervention when needed. Services are documented in an electronic health record and delivered in collaboration with a multidisciplinary team. The work promotes recovery and wellness, community integration, independent living, and improved quality of life. Detailed electronic documentation and adherence to company and state guidelines are required. At least 60% of hours worked must be direct services.
Requirements
- Bachelor’s degree in a human services field.
- Comprehensive knowledge of mental health diagnoses.
- Ability to work as part of a team in a fast-paced, recovery-focused environment.
- Valid Texas driver’s license with a clear record.
- Must maintain regular and acceptable attendance.
- Must have daily use of a vehicle without prior notice.
- Must not pose a direct threat or significant risk of substantial harm to the safety or health of themselves or others.
- Must be available and willing to work evenings, weekends, and holidays as required by business needs.
- At least 60% of hours worked must be direct services.
- A private, secure home office is required for remote work.
Nice To Haves
- One year of work, practicum, or clinical experience in case management, crisis intervention, and/or psychosocial rehabilitative services.
- Case Management Certification.
- Two or more years of social service and/or nonprofit experience.
Responsibilities
- Collaborate with the Community Behavioral Health Services Department and participate in a multidisciplinary approach to client care.
- Provide case management to individuals experiencing housing instability and chronic mental health and/or substance use needs.
- Provide appropriate referrals.
- Prepare and maintain confidential case records.
- Consult with service providers and community partners on resource-related issues and community integration.
- Protect confidentiality and control access to sensitive information.
- Collaborate with the clinical team on risk management and crisis intervention services as necessary.
- Develop a network of trusted contacts within organizations for referrals and care coordination.
- Participate in multidisciplinary team meetings.
- Help individuals and families navigate service providers across multiple systems of care.
- Provide services through a telehealth platform as required.
- Conduct psychosocial-emotional needs assessments and complete Person-Centered Recovery Plans.
- Assist clients and families with accessing community resources and rehabilitative services.
- Perform other duties assigned by Community Behavioral Health Services.
- Provide exceptional customer service by putting the child, family, or client first in support of the organization’s mission.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
