Behavioral Care Manager

Wyckoff Heights Medical Center•New York, NY

22d

About The Position

Provides and coordinates behavioral health care management for patients in collaborative care, integrating primary care and behavioral health. The role conducts mental health assessments in the Adult Medicine clinic, educates patients about behavioral health treatment options, and coordinates treatment planning among patients, medical providers, and consulting psychiatrists or psychiatric nurse practitioners. The Behavioral Care Manager monitors patient symptoms and medication side effects, provides brief structured psychotherapy and behavioral activation for depression and anxiety, and completes relapse prevention plans for patients who improve. The position maintains an electronic patient registry and documents encounters accurately in accordance with organizational policies and reimbursement requirements. It also participates in supervision, staff meetings, trainings, quality improvement activities, and teaching or consultation as requested. The position reports to the Clinical Director of Behavioral Health and receives administrative supervision in Outpatient Behavioral Health.

Requirements

Master's degree.
At least 3 years of job-related experience.
Prior experience in brief, structured, evidence-based counseling.
Ability to work independently in a fast-paced environment.
Competency in DSM-5, ICD-10, and use of CPT codes.
Proficiency in Microsoft Excel.

Nice To Haves

Experience with depression care management.
Experience with electronic health records.
Experience working in a primary care setting.

Responsibilities

Conduct mental health assessments of patients in the Adult Medicine clinic.
Provide psychoeducation to patients about behavioral health treatment options.
Consult with patients and medical providers about treatment options and preferences, and coordinate initiation of treatment plans.
Monitor patients in person or by phone using standardized measures to assess changes in symptom severity and medication side effects; provide education as needed.
Provide brief, structured psychotherapy and behavioral activation to address depression and anxiety.
Maintain an electronic registry of patients participating in the program.
Participate in regular caseload supervision with a consulting psychiatrist or psychiatric nurse practitioner, focusing on patients who have not adequately improved within the specified timeframe.
Coordinate communication between patients, medical providers, and consulting psychiatrists or psychiatric nurse practitioners.
Recommend treatment-plan changes according to evidence-based algorithms, discuss recommendations with medical providers, and implement new plans.
Complete relapse prevention plans with patients who have improved.
Facilitate treatment referrals as needed and communicate effectively with community agencies.
Provide formal or informal teaching and consultation to health professionals and the community as requested.
Document encounters accurately and concisely in required databases and formats, in accordance with organizational policies and reimbursement requirements.
Attend staff meetings, supervision, work-assignment meetings, and trainings.
Participate in assigned quality improvement activities and meet acceptable quality assurance indicator limits.
Use time efficiently and cost-effectively.
Arrive punctually, use leave responsibly, and ensure coverage when absent.
Maintain patient and employee confidentiality in the management of information.
Perform other duties as assigned.