Beauty Sales Leader - Prestige Beauty, Streets of South Point - Full Time
About The Position
As a Leader, Prestige Selling at Macy’s, you help drive sales, elevate the customer experience, and support the success of the Beauty department. You serve as an expert across multiple prestige cosmetics brands, using product knowledge, leadership skills, and a passion for beauty to create a high-performing, customer-focused environment. You lead by example by delivering personalized service, coaching Beauty Advisors toward performance goals, and executing events and brand strategies to grow market share. You foster client loyalty, champion new product launches, and partner with vendors and store leadership to deliver business results. You also help maintain an organized, shoppable space, support merchandising, and stay current on beauty trends. The role requires a flexible schedule that may include days, evenings, nights, weekends, and holidays, with dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week, though hours depend on business needs and colleague availability. The position involves frequent customer and colleague interaction, standing and moving for extended periods, lifting, reaching, and using computers and retail equipment.
Requirements
- Strong product knowledge and the ability to deliver personalized customer service.
- Ability to build client relationships and conduct outreach and follow-up.
- Ability to analyze sales performance and implement strategies to improve results.
- Ability to plan and execute events and maintain brand merchandising, hygiene, and stock standards.
- Ability to collaborate with vendors, personal stylists, and store leadership.
- Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
- Flexible availability for days, evenings, nights, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience is preferred.
Responsibilities
- Deliver exceptional customer service through personalized consultations and expert product knowledge.
- Build lasting client relationships and drive client development through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results, then implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events to drive traffic and engagement.
- Maintain brand standards through merchandising, hygiene, and stock replenishment.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Resolve customer concerns in a professional, customer-first manner.
- Stay informed about new launches, best-sellers, and beauty trends to support team education.
- Coach Beauty Advisors and support the team in meeting performance goals.
- Keep the counter and selling space organized, clean, stocked, and visually appealing.
- Support customers through the completion of their purchase and communicate loyalty benefits.
- Model collaboration, honesty, care, and continuous improvement while working toward sales and store goals.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
