Beauty Sales Leader - Prestige Beauty, Monterey Del Monte Center - Full Time
About The Position
As a Leader, Prestige Selling at Macy’s, you help drive sales, elevate the customer experience, and support the success of the Beauty department. You serve as an expert across multiple prestige cosmetics brands, combining product knowledge and leadership to create a high-performing, customer-focused environment. You lead by example through personalized customer service, coach Beauty Advisors toward performance goals, and execute events and brand strategies to grow market share. You also foster client loyalty, support product launches, and partner with vendors and store leadership to deliver business results. The role includes preparing the selling area for customers, reviewing sales goals and product trends, maintaining clean and stocked testers and current signage, and ensuring displays meet brand standards. You build customer relationships through consultations, outreach, and follow-up; review sales performance and implement strategies to improve results; plan in-store and vendor-led events; support merchandising and stock replenishment; share loyalty benefits and acquire customers through credit account openings; and resolve customer concerns. You also collaborate with colleagues and partners, stay informed about beauty trends and new products, and help educate the team. The position requires flexible availability for days, evenings, nights, weekends, and holidays, along with regular attendance and punctuality. The work requires frequent talking, lifting, moving, standing, reaching, and use of computers and other technology, including handheld equipment and cash registers. It includes standing for at least two consecutive hours, lifting at least 25 pounds, stooping, kneeling, crouching, climbing ladders, and reaching above eye level. Visual requirements include close vision, color vision, depth perception, and focus adjustment.
Requirements
- Relevant retail, beauty, or leadership experience; 3–5 years is preferred.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to meet the physical requirements of the position, including standing, lifting at least 25 pounds, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
- Visual abilities including close vision, color vision, depth perception, and focus adjustment.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
- Flexible availability and regular, dependable attendance and punctuality.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience.
Responsibilities
- Deliver personalized consultations and exceptional customer service using expert product knowledge.
- Build lasting client relationships through outreach and follow-up.
- Review daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve performance.
- Plan and execute in-store and vendor-led events to drive traffic and engagement.
- Maintain brand standards through merchandising, hygiene, and stock replenishment.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about product launches, best-sellers, and beauty trends, and support team education.
- Coach and inspire Beauty Advisors to meet performance goals.
- Keep the selling area organized and customer-ready, including clean, stocked testers and current signage and pricing.
- Support merchandising updates and maintain visually appealing displays that reflect brand standards.
- Model collaboration, honesty, and care while supporting colleagues.
- Manage multiple priorities in a fast-paced environment with attention to detail.
- Work a flexible schedule that may include days, evenings, nights, weekends, and holidays, with dependable attendance and punctuality.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
