Beauty Sales Leader - Prestige Beauty, Colonie Center - Full Time

Macy's•Albany, NY

3d•Onsite

About The Position

The Beauty Sales Leader at Macy’s plays a key role in driving sales, elevating the customer experience, and supporting the success of the Beauty department. Serving as an expert across multiple prestige cosmetics brands, the leader combines product knowledge and leadership skills to create a high-performing, customer-focused environment. The role leads by example through personalized customer service, coaching Beauty Advisors, executing events and brand strategies, fostering client loyalty, championing product launches, and partnering with vendors and store leadership to deliver business results. The leader prepares the counter for customers, reviews sales goals and product and trend information, maintains brand standards and a welcoming sales floor, and supports the team in delivering strong service and results. The position requires a flexible schedule, including days, evenings, nights, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to stand for at least two consecutive hours and perform the position’s required lifting, movement, reaching, stooping, kneeling, crouching, and ladder climbing.
Ability to lift at least 25 pounds.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience.

Responsibilities

Deliver exceptional customer service through personalized consultations and expert product knowledge.
Build lasting client relationships and drive client development through outreach and follow-up.
Review sales performance across daily, weekly, monthly, seasonal, and annual periods and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Coach and support Beauty Advisors to meet performance goals.
Keep testers clean and stocked, signage and pricing current, and displays aligned with brand standards.
Support merchandising updates and maintain a visually appealing, shoppable space.
Promote collaboration, honesty, and care among colleagues.
Work with strong attention to detail while managing multiple priorities in a fast-paced environment.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.