Beauty Lead - Valley Park Center

Penney OpCo LLC • Russellville, AR

6d • Onsite

About The Position

The Beauty Lead provides customers with a personalized shopping experience by using beauty product knowledge and the Connect, Inspire, Engage service model. The role focuses on driving sales and delivering customer service while supporting consistent general operations in the beauty department.

The Beauty Lead engages customers, helps them make purchasing decisions, promotes loyalty programs and store promotions, and resolves customer concerns. The role also supports checkout, department events and promotions, product replenishment, inventory activities, merchandising standards, and the onboarding and development of store associates in beauty procedures and processes.

Requirements

• Strong communication skills.
• Strong relationship-building skills.
• Ability to prioritize customers, take accountability, think critically, produce results, drive improvement, and work collaboratively.

Responsibilities

• Proactively approach customers, identify their needs, and share product knowledge to generate interest and close sales.
• Provide mini services through product application and recommend application techniques and additional products.
• Meet or exceed performance, productivity, and sales goals.
• Promote customer loyalty programs, gift cards, rewards and credit programs, promotions, and cross-selling opportunities.
• Listen to and resolve customer concerns by providing options, solutions, and next steps.
• Process sales, returns, and exchanges; manage checkout lines; and handle re-ticketing and return processes.
• Facilitate beauty department promotions and events and assist leaders in meeting standards and goals.
• Replenish products from shipments, stockrooms, and understock; manage product testers; and maintain organized, clean, hygienic sales floors to core standards.
• Prepare for inventory processes, including cycle counts, stock ledger updates, RFID scans, and annual inventory.
• Assist the operations team with pricing, signing, and merchandising processes and standards.
• Help onboard and train or cross-train store associates on beauty procedures and processes.
• Participate in ongoing skills development through company- or vendor-provided training and practice.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays, if eligible.
• 401(k) with company match, if eligible.
• Associate discount on JCPenney merchandise for all associates.
• Additional compensation for store hourly associates scheduled to work on a designated holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed