Beauty Lead - Shoppes @ Buckland

Penney OpCo LLC • Manchester, CT

1d

About The Position

The Beauty Lead provides customers with a personalized beauty-shopping experience by using product knowledge and the Connect, Inspire, Engage service model. The role prioritizes sales and customer service while supporting consistent general operations. The Beauty Lead also supports department promotions and events, maintains product presentation and hygiene standards, assists with inventory and operational processes, and helps onboard and train store associates on beauty procedures.

Requirements

• Strong communication and relationship-building skills.
• Demonstrates the competencies of prioritizing customers, taking accountability, thinking critically, producing results, driving improvement, and working collaboratively.

Responsibilities

• Approach customers in a friendly manner, determine their needs, and help them make purchasing decisions by sharing product knowledge.
• Provide mini services, including product application demonstrations, application techniques, and suggestions for additional products.
• Meet or exceed performance, productivity, and sales goals.
• Promote customer loyalty programs, gift cards, rewards, credit programs, promotions, and cross-selling opportunities.
• Resolve customer concerns by listening professionally and providing options, solutions, and next steps.
• Process point-of-sale transactions, including sales, returns, exchanges, line management, re-ticketing, and return processing.
• Facilitate beauty department promotions and events and assist leaders in meeting standards and goals.
• Replenish products from shipments, stockrooms, and understock while maintaining core standards.
• Create and manage product testers and recover the sales floor to maintain an organized, clean, and hygienic shopping environment.
• Prepare for inventory processes, including cycle counts, stock ledger updates, RFID scans, and annual inventory.
• Assist the operations team with pricing, signing, and merchandising processes and standards.
• Help onboard, train, and cross-train store associates on beauty procedures and processes.
• Participate in ongoing skills development through company- or vendor-provided training and skills practice.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays for eligible associates.
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.
• Additional compensation for store hourly associates scheduled to work on a designated holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed