Beauty Counter Manager - Lancome, Shoppes At Buckland Hills - Full Time
About The Position
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. The role combines leadership, creativity, and customer engagement to deliver personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences. You will inspire teamwork, drive sales, and build lasting customer connections through outreach, follow-up, and personalized service. You will meet and exceed sales goals, analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You will also oversee stock presentation, hygiene standards, and team performance to maintain an exceptional brand experience. The position includes flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
- Ability to perform the stated physical requirements, including standing, lifting, moving, reaching, and climbing ladders.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience.
Responsibilities
- Lead a team of Beauty Advisors and manage the activities of a specific cosmetics brand.
- Deliver personalized consultations, expert product knowledge, and exceptional customer service.
- Build client relationships and develop a loyal customer base through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
- Maintain brand standards through merchandising, hygiene, tester upkeep, current signage and pricing, and stock replenishment.
- Coach the team to share loyalty benefits and help acquire new customers by opening credit accounts.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new launches, best-selling products, and beauty trends to support team education.
- Manage multiple priorities in a fast-paced environment while demonstrating attention to detail, flexibility, and sound judgment.
- Model collaboration, honesty, and care while supporting colleagues and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
