Beauty Counter Manager - Chanel - Galleria at Roseville

Nordstrom•Roseville, CA

1d•Onsite

About The Position

The Beauty Counter Manager works in Nordstrom’s Beauty Department and combines sales with customer education. The role focuses on maximizing sales for the assigned beauty brand by creating personalized beauty experiences and building an in-store and digital customer following. The manager provides makeup applications and skincare analyses, recommends products, supports a welcoming and inclusive customer environment, and keeps current with beauty trends and product knowledge through Nordstrom and luxury brand partner trainings. The position includes managing vendor events and promotions, maintaining vendor relationships, keeping the department organized and clean, and handling sales, refunds, exchanges, and Nordstrom Rewards account openings. The position is located at Galleria at Roseville and pays $24.25–$25.25 per hour, with a typical 3% commission for Beauty sales roles. It may also be eligible for performance-based incentives or bonuses.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment.
Empathy and respect for all customers, including providing a supportive environment during makeup and skincare application.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching overhead to lift them.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Keep up with beauty trends, products, and industry knowledge through Nordstrom and luxury brand partner trainings.
Manage sales, refunds, and exchanges, and build customer loyalty by opening Nordstrom Rewards accounts.