Retail Fragrances Sales Counter Manager - CHANEL, Roseville Galleria - Full Time
About The Position
The Leader, Fragrance Counter Manager leads a team of fragrance colleagues and manages the fragrance business, including the counter’s overall performance and daily operations. The manager models expert product knowledge, exceptional customer service, and a high-energy selling culture, and coaches and develops colleagues to meet and exceed sales goals while creating memorable customer experiences. The role focuses on client development through outreach, follow-up, and personalized service to cultivate customer loyalty. The manager partners with the Sales and Customer Experience Manager and collaborates with brand vendors to execute events, product launches, and promotional strategies. The role ensures the counter operates efficiently, remains pristine and well-stocked, and provides an engaging, service-driven shopping experience. Daily work includes reviewing sales goals and product information, welcoming and assisting customers, maintaining displays and testers, supporting merchandising, and encouraging loyalty engagement and teamwork. The position is full-time. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability. The schedule may include days, evenings, nights, weekends, and holidays.
Requirements
- Available to work a flexible schedule, including days, evenings, nights, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
- Flexibility, sound judgment, and a passion for the beauty industry.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
Responsibilities
- Lead fragrance colleagues and manage the counter’s overall performance and daily operations.
- Deliver personalized customer consultations, expert product knowledge, and exceptional service.
- Coach and develop team members to achieve and exceed sales goals.
- Build lasting client relationships and develop customers through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow the business.
- Plan and execute in-store and vendor-led events, product launches, and promotional strategies.
- Maintain brand standards, including merchandising, counter hygiene, tester cleanliness, signage, pricing, displays, and stock replenishment.
- Collaborate with vendors, personal stylists, store leadership, and colleagues to improve results and customer experience.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about product launches, best-sellers, and beauty trends and support team education.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Promote teamwork, collaboration, and a welcoming, organized shopping environment.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
