Retail Fragrances Sales Counter Manager - CHANEL, Roseville Galleria - Full Time
About The Position
The Fragrance Counter Manager leads a team of fragrance colleagues and manages the fragrance counter’s business, performance, and daily operations. The manager provides expert product knowledge and exceptional customer service, coaches and develops colleagues to achieve sales goals, and creates memorable customer experiences. The role focuses on client development through personalized service, outreach, and follow-up, while partnering with store leadership and brand vendors on events, product launches, and promotional strategies. The manager keeps the counter efficient, well-stocked, organized, and aligned with brand standards.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Strong attention to detail, flexibility, sound judgment, and a passion for the beauty industry.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Lead and develop fragrance colleagues, setting a positive example and supporting teamwork.
- Manage the counter’s daily operations and overall business performance.
- Provide personalized customer consultations, expert product knowledge, and exceptional service.
- Build and maintain client relationships through outreach and follow-up.
- Review sales results across daily, weekly, monthly, seasonal, and annual periods and implement strategies to grow sales and improve results.
- Plan and execute in-store and vendor-led events, product launches, and promotional activities.
- Maintain brand standards, including merchandising, cleanliness and hygiene, current signage and pricing, and stock replenishment.
- Collaborate with vendors, personal stylists, the Sales and Customer Experience Manager, and store leadership.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about product launches, best-sellers, and beauty trends, and support team education.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Maintain a polished, organized, and welcoming counter and support merchandising updates.
- Manage multiple priorities in a fast-paced environment and work a flexible schedule, including days, evenings, nights, weekends, and holidays.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
