Beauty Counter Manager - Chanel - Galleria at Roseville

Nordstrom•Roseville, CA

3d•$24 - $25•Onsite

About The Position

The Beauty Counter Manager at Nordstrom’s Beauty Department performs both sales and teaching duties while maximizing sales for the assigned beauty brand. The role creates personalized beauty experiences, builds an in-store and digital customer following, and contributes to a welcoming, inclusive team environment. The position is based at the Chanel counter at Galleria at Roseville. The manager conducts makeup applications and skincare analyses, recommends products aligned with customers’ beauty goals, pursues sales goals using in-store and digital tools, and manages vendor events and promotions. The role also maintains vendor relationships, keeps the department organized and customer-ready, stays informed about beauty trends and products through training, and processes transactions while building customer loyalty.

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare.
Ability to connect with customers, proactively address customer concerns, and contribute to a positive team environment.
Empathy and respect for all customers, providing a supportive environment during makeup and skincare applications.
Strong multitasking, organization, and follow-through skills.
Drive to achieve sales goals and interest in using networking and technology.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
High level of ownership, accountability, and initiative.
Ability to move continuously for 6–8 hours per shift, with frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Conduct makeup applications and skincare analyses, and recommend products based on customers’ beauty goals.
Collaborate with team members to create a welcoming and inclusive environment for customers.
Set and achieve personal and counter sales goals using in-store and digital selling tools, including text and social media.
Manage the scheduling and execution of vendor events and promotions.
Build and maintain vendor relationships to maximize business results.
Keep the department organized, clean, and customer-ready.
Keep current on beauty trends, products, and industry knowledge through training provided by Nordstrom and luxury brand partners.
Manage sales, refunds, and exchanges, and build customer loyalty by opening Nordstrom Rewards accounts.