Beauty Counter Manager - Lancome, Henderson Galleria at Sunset - Full Time
About The Position
As a Counter Manager for Lancôme, you will lead a team of Beauty Advisors and manage all aspects of the cosmetics brand counter. The role combines team leadership, customer engagement, personalized consultations, expert product application, and knowledge of customers’ beauty and style preferences. You will develop loyal clients through outreach, follow-up, and personalized service, while meeting sales goals and improving the customer experience. You will review business performance, implement strategies to grow sales, plan and execute vendor events and promotions, and collaborate with vendors and store leadership. You will also oversee merchandising, stock replenishment, hygiene, and team performance to maintain a polished brand experience. The position requires flexibility and dependable attendance, including availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled to work 30 or more hours per week, depending on business needs and availability.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
- Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
- Flexibility, sound judgment, and passion for the beauty industry.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience is preferred.
Responsibilities
- Lead and support a team of Beauty Advisors while managing the cosmetics brand counter.
- Deliver exceptional customer service through personalized consultations and expert product knowledge.
- Build lasting client relationships and develop business through outreach and follow-up.
- Review daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events to drive traffic and engagement.
- Maintain brand standards through merchandising, hygiene, tester upkeep, current signage and pricing, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new launches, best-sellers, and beauty trends, and support team education.
- Coach the team to provide consistent service, promote loyalty benefits, and achieve sales goals.
- Maintain a polished, organized, welcoming counter and support merchandising updates.
- Demonstrate collaboration, honesty, care, and dependable attendance.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
