Beauty Counter Manager - Lancome, Henderson Galleria at Sunset - Full Time

Macy's•Henderson, NV

4d•Onsite

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages the Lancome cosmetics counter. The role combines team leadership, customer service, sales, and brand presentation. The Counter Manager provides personalized beauty consultations and product application, builds customer relationships through outreach and follow-up, and works to meet and exceed sales goals. The position also includes reviewing business performance, executing vendor events and promotions, partnering with vendors and store leadership, and overseeing merchandising, stock presentation, hygiene, and team performance. The manager sets a positive example for the team, prepares the counter for customers, reviews sales goals, and stays informed about product launches, best sellers, and beauty trends. On the sales floor, the manager supports customer engagement, maintains clean and well-stocked testers and current signage, and helps keep displays aligned with brand standards. The role also involves coaching the team on loyalty benefits, collaborating with colleagues, and continually improving individual and store results. This is a full-time position at Macy’s in Henderson Galleria at Sunset. Full-time colleagues are typically scheduled for 30 or more hours per week; actual hours depend on business needs and colleague availability. The schedule requires flexibility, including days, evenings, weekends, and holidays.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to manage multiple priorities in a fast-paced environment with attention to detail.
Ability to demonstrate flexibility, sound judgment, and passion for the beauty industry.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

Lead a team of Beauty Advisors and manage the cosmetics brand counter.
Deliver personalized consultations, expert product knowledge, and customer service.
Build client relationships and develop a loyal customer base through outreach and follow-up.
Review daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about product launches, best sellers, and beauty trends to support team education.
Coach the team, support colleagues, and contribute to individual and store results.
Maintain clean and stocked testers, current signage and pricing, and visually appealing displays.
Demonstrate regular, dependable attendance and punctuality.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.