Beauty Counter Manager - Dior Beaute, Westland - Full Time
About The Position
As a Counter Manager, you will lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand. The role combines leadership, creativity, and customer engagement, delivering personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences. You will encourage teamwork, drive sales, and build long-term customer relationships through outreach, follow-up, and personalized service. You will meet and exceed sales goals, analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You will also oversee stock presentation, hygiene standards, and team performance to provide a polished brand experience. The position involves leading by example on the sales floor, maintaining a clean and organized counter, ensuring testers and displays meet brand standards, coaching the team on loyalty benefits, and collaborating with colleagues. Full-time colleagues are typically scheduled for 30 or more hours per week; actual hours depend on business needs and availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move, stand, reach with arms and hands, and perform the listed physical tasks.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
Responsibilities
- Deliver exceptional customer service through personalized consultations and expert product knowledge.
- Build lasting client relationships and drive client development through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow business and improve results.
- Plan and execute in-store and vendor-led events to drive traffic and engagement.
- Maintain brand standards through merchandising, hygiene, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
- Resolve customer concerns in a professional, customer-first manner.
- Stay informed about new launches, best-sellers, and beauty trends to support team education.
- Lead and coach Beauty Advisors, support teamwork, and promote strong team performance.
- Keep the counter polished, organized, shoppable, and prepared to welcome customers.
- Maintain clean, well-stocked testers, current signage and pricing, and visually appealing displays.
- Manage multiple priorities in a fast-paced environment while maintaining attention to detail.
- Demonstrate flexibility, sound judgment, and passion for the beauty industry.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
