Beauty Counter Manager - Dior Beaute, Victoria Gardens - Full Time

Macy's•Rancho Cucamonga, CA

6d•Onsite

About The Position

Macy’s is seeking a Beauty Counter Manager to lead a team of Beauty Advisors and manage a specific cosmetics brand. The role combines team leadership, customer engagement, personalized beauty consultations, product application, and sales growth. The Counter Manager builds lasting customer relationships through outreach and follow-up, analyzes business performance, and plans and executes vendor events and promotions. The role also involves partnering with vendors and store leadership, maintaining brand presentation and hygiene standards, replenishing stock, and supporting team performance to deliver a polished customer experience. The position is full-time; full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability. The manager sets a positive example for the team, reviews sales goals, stays informed about product launches and beauty trends, and maintains an organized, customer-ready counter. On the sales floor, they welcome customers, coach colleagues on loyalty benefits, support merchandising, and help ensure customers receive attentive service. They collaborate with colleagues and work to achieve individual and store results.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Lead a team of Beauty Advisors and manage the day-to-day business of a cosmetics brand counter.
Deliver exceptional customer service through personalized consultations, product knowledge, and expert product application.
Build lasting client relationships and develop the customer base through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow the business and improve results.
Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, tester upkeep, signage, pricing, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, store leadership, and colleagues to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay current on new launches, best-selling products, and beauty trends to support team education.
Coach the team, support merchandising updates, and oversee team performance.
Maintain an organized, polished, and welcoming counter and provide dependable attendance and punctuality.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice