Beauty Counter Manager - Dior Beaute, Victoria Gardens - Full Time
About The Position
As a Counter Manager for Dior Beauté, you lead a team of Beauty Advisors and manage the cosmetics brand counter. You provide personalized consultations, expert product application, and product recommendations based on customers’ beauty and style preferences. You build lasting customer relationships through outreach, follow-up, and attentive service, while inspiring teamwork and driving sales. The role includes monitoring and analyzing sales performance, implementing strategies to grow the business, and planning and executing vendor events and promotions. You work with vendors and store leadership, support team development, maintain stock and presentation, and uphold brand, hygiene, and service standards. You also help acquire customers by opening credit accounts and communicating loyalty benefits. Counter Managers are expected to model warm, professional service and collaboration, keep the counter organized and ready for customers, stay current on product launches and beauty trends, and coach the team toward sales and customer-experience goals. The position requires flexibility and dependable attendance, including availability for days, evenings, weekends, and holidays.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
- Demonstrate flexibility, sound judgment, and passion for the beauty industry.
- Able to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
Responsibilities
- Lead a team of Beauty Advisors and manage all aspects of the cosmetics brand counter.
- Deliver personalized customer consultations, expert product knowledge, and product application.
- Build client relationships and develop a loyal customer base through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events and promotions.
- Maintain brand standards through merchandising, hygiene, tester cleanliness, stock replenishment, and polished displays.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, store leadership, and colleagues.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about product launches, best-sellers, and beauty trends, and support team education.
- Coach the team, model collaboration, and support achievement of sales and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
