Beauty Counter Manager - Kiehl's, Westland - Full Time

Macy's • Hialeah, FL

4d

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages a specific cosmetics brand. The role combines team leadership, customer engagement, brand presentation, and business performance, with a focus on personalized consultations, expert product application, and building long-term customer relationships. The manager develops clients through outreach and follow-up, works to meet and exceed sales goals, analyzes business results, and plans vendor events and promotions. The role also maintains stock presentation and hygiene standards, coaches team performance, and partners with vendors and store leadership to deliver a polished brand experience.

The Counter Manager sets a positive example for the team, prepares the counter for customers, reviews sales goals, and stays informed about new launches, top-performing products, and beauty trends. They lead customer interactions through genuine hospitality and personal service, maintain clean and stocked testers and current signage and pricing, and support merchandising updates. They coach the team on loyalty benefits, collaborate with colleagues, and work to achieve individual and store results.

The position requires talking, lifting, frequent movement, standing, reaching, and use of computers and other technology. It also requires standing for at least two consecutive hours, lifting at least 25 pounds, stooping, kneeling, crouching, climbing ladders, and reaching above eye level. Visual requirements include close vision, color vision, depth perception, and focus adjustment. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules depend on business needs and colleague availability.

Requirements

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
• Flexibility, sound judgment, and a passion for the beauty industry.
• Ability to talk, lift, move frequently, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to use computers and other technology, handheld equipment, and cash registers, and to process register transactions.

Nice To Haves

• Relevant retail, beauty, or leadership experience of 3–5 years is preferred.

Responsibilities

• Lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand.
• Deliver personalized consultations, expert product knowledge, and customer service.
• Develop client relationships through outreach and follow-up.
• Review sales performance and implement strategies to grow the business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns professionally and with a customer-first approach.
• Stay informed about new launches, best-sellers, and beauty trends to support team education.
• Coach the team on loyalty benefits and customer service.
• Keep the counter organized, shoppable, clean, and visually appealing.
• Support merchandising updates and maintain current signage and pricing.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed