Beauty Counter Manager - Shiseido, Montclair Plaza - Full Time
About The Position
As a Counter Manager, you will lead a team of Beauty Advisors and manage all aspects of a cosmetics brand. The role combines leadership, creativity, and customer engagement to deliver personalized consultations, expert product application, and service tailored to customers’ beauty and style preferences. You will build teamwork, sales, and customer loyalty through outreach, follow-up, and personalized service. The Counter Manager is responsible for achieving sales goals, analyzing business performance, executing vendor events and promotions, and partnering with vendors and store leadership to grow the business. The role also oversees stock presentation, hygiene standards, merchandising, and team performance to maintain an exceptional brand experience. The position requires a customer-first approach, the ability to manage priorities in a fast-paced environment, and flexible availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, depending on business needs and availability.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience is preferred.
Responsibilities
- Lead and support a team of Beauty Advisors while managing a cosmetics brand.
- Deliver exceptional customer service through personalized consultations and expert product knowledge.
- Build lasting client relationships through outreach, follow-up, and consistent personalized service.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales performance, and implement strategies to grow business and improve results.
- Plan and execute in-store and vendor-led events and promotions to drive traffic and engagement.
- Maintain brand standards through merchandising, hygiene, clean and stocked testers, current signage and pricing, and stock replenishment.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with vendors, personal stylists, and store leadership to optimize results.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new launches, best-sellers, and beauty trends to support team education.
- Coach the team to provide a polished customer experience and achieve sales goals.
- Maintain an organized, visually appealing, and welcoming counter.
- Demonstrate collaboration, honesty, and care while supporting colleagues and contributing to individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
