Beauty Counter Manager - Shiseido, Montclair Plaza - Full Time

Macy's • Montclair, CA

3d • Onsite

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of a specific cosmetics brand. The role combines team leadership, customer engagement, product expertise, and sales management to deliver personalized consultations and a polished brand experience. The manager builds customer relationships through outreach and follow-up, analyzes business performance, executes vendor events and promotions, and works with vendors and store leadership to grow the business. The role also oversees stock presentation, hygiene, merchandising, and team performance.

The manager sets a positive example for the team, prepares the counter for customers, reviews sales goals and product updates, and supports customers and colleagues on the sales floor. They coach the team on loyalty benefits, maintain brand presentation standards, and contribute to individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week, subject to business needs and colleague availability.

Requirements

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
• Flexibility, sound judgment, and a passion for the beauty industry.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Lead a team of Beauty Advisors and manage all aspects of a specific cosmetics brand.
• Deliver personalized consultations, expert product knowledge, and exceptional customer service.
• Develop client relationships through outreach, follow-up, and consistent personalized service.
• Review sales results and business performance, and implement strategies to grow sales and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through merchandising, hygiene, tester upkeep, signage, and stock replenishment.
• Coach the team on sharing loyalty benefits and help acquire new customers by opening credit accounts.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns professionally and with a customer-first approach.
• Stay informed about new launches, best-sellers, and beauty trends to support team education.
• Maintain a welcoming, organized, and shoppable counter throughout the day.
• Demonstrate collaboration, honesty, care, and dependable attendance.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed